RaviShankar Guggilapu

Salesforce / ServiceMax Developer at I BASE SOFTWARE SOLUTIONS (INDIA) PRIVATE LIMITED (2025-03 – Present)

Configured Preventive Maintenance plans and PM schedules using ServiceMax
Optimized Dispatch Console configuration with skill-based routing and scheduling rules
Customized ServiceMax Technician Mobile App layouts and workflows
Implemented Installed Products hierarchy and asset tracking model, enabling accurate lifecycle visibility
Built and maintained end-to-end ServiceMax workflows covering Case and Work Order management, reducing manual touchpoints for on-field technicians by consolidating SFM transactions and wizards
Redesigned Dispatch Console configuration to optimize work order grid colour-coding and routing logic, directly reducing field engineer response time and improving SLA adherence across service teams
Engineered custom Apex and Batch Apex solutions for complex, high-volume business requirements, implementing SOQL with best-practice governor limit management
Maintained and enhanced Flow and validation rules to enforce data integrity and automate key business processes without requiring custom code
Achieved 90%+ Apex code coverage on all deployments through structured unit testing and peer code review

Salesforce / ServiceMax Developer at Litehires Global Pvt. Ltd. (2024-04 – 2025-02)

Configured end-to-end ServiceMax setup including SFM transactions, SFM wizards, service team hierarchies, technician profiles, skills matrices, and translation sets for a global field service deployment
Developed reusable LWC components that replaced legacy Visualforce pages, improving load performance and enabling responsive access for mobile field technicians
Customised core Salesforce business processes using Apex Triggers and Flow Builder, reducing manual data entry errors and standardising handoff workflows between service and operations teams
Delivered thorough unit testing for both Apex classes and LWC components, maintaining code quality and minimising regression risk across quarterly releases

Salesforce CPQ Developer at Esko Graphics India Pvt. Ltd. (2023-12 – 2024-02)

Modelled complex SaaS product catalogues in Salesforce CPQ, configuring product bundles, options, and features to accurately represent subscription-based pricing structures
Built and maintained CPQ Summary Variables and Price Rules to automate quote calculations, reducing manual quoting effort and improving pricing accuracy
Configured Discount Schedules to support tiered and volume-based pricing, enabling the sales team to generate compliant, audit-ready quotes with minimal manual intervention

Salesforce Developer at IINFOCOM IT Services Pvt. Ltd. (2019-03 – 2023-12)

Built and maintained bi-directional REST API integrations connecting Salesforce with external enterprise systems, supporting real-time data exchange and reducing manual reconciliation overhead
Designed scalable asynchronous processing solutions using Batch Apex and Future Methods to handle large data volumes without impacting system performance or hitting platform limits
Consolidated automation across Flows, Triggers, and Validation Rules, reducing technical debt and improving deployment predictability across a 4+ year engagement
Configured Salesforce security models including OWD, Sharing Rules, and Manual Sharing to meet compliance requirements and enforce data access boundaries for multi-region teams
Managed end-to-end data migrations using Data Loader and Workbench, ensuring data quality through validation, deduplication, and rollback planning
Maintained reports and dashboards used by operations leadership for real-time visibility into service performance metrics and SLA compliance

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