Asst Manager Operations
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Operations-focused professional with 4+ years of experience driving end-to-end operations across healthcare and service-based organizations, with direct ownership of people, process, and performance. Proven expertise in leading and influencing frontline as well as cross-functional teams, building accountable team structures, and enforcing SOP-driven governance to deliver consistent service excellence. Demonstrated ability to improve turnaround times, resolve high impact escalations, ensure audit readiness, and strengthen customer and patient experience at scale.
Recognized for strong people leadership, talent development, vendor and stakeholder management, and for enabling senior leadership decisions through structured MIS, performance reviews, and actionable operational insights.
Asst Manager- Operations, Unique Home Tech Interiors, Coimbatore(October 2025 -Present)
Own end-to-end operational planning and execution for projects, ensuring adherence to timelines, quality standards, and client expectations.
Lead coordination with vendors, suppliers, contractors, and service partners to ensure material availability, quality compliance, and cost efficiency.
Drive workforce planning activities including hiring, onboarding, deployment of operational and field staff.
Oversee attendance management, shift scheduling, task allocation, and daily productivity tracking of field and office teams.
Develop and maintain operational MIS, trackers, and management reports to monitor project progress, resource utilization, and operational KPIs.
Monitor operational expenses, billing status, and vendor payments; support management in cost control and budget optimization.
Act as the central point of coordination between management, clients, vendors, and execution teams to ensure clear communication and issue resolution.
Establish, document, and refine SOPs for operations, vendor management, and project execution to improve consistency and efficiency.
Ensure accurate maintenance of operational, HR, and other documentation.
Identify operational risks, delays, and process gaps; implement corrective actions to improve turnaround time and execution efficiency.
Collaborate with sales and digital marketing teams by supporting lead management, customer follow-ups, and basic performance tracking to improve business visibility and conversion outcomes.Support management with operational planning, decision-making inputs, and continuous process improvement initiatives.
Senior Associate - Limra Interiors, Coimbatore(May 2023 -September 2025)
Coordinated office operations and ensured smooth daily administrative functions.
Maintained records, handled documentation, and ensured compliance with company policies.
Managed communication channels and supported correspondence with clients, vendors, and internal teams.
Supported project teams by organizing meetings, tracking timelines, and assisting with procurement needs.
Assisted in preparing reports, presentations, and internal documentation for management review.
Conducted internal quality audits to assess efficiency and client satisfaction.
Contributed to developing SOPs and maintained reports on audit results, CSAT scores, and feedback.
Supported management with employee onboarding, attendance tracking, and HR-related tasks
Coordinated with vendors, suppliers, and contractors to ensure timely delivery of materials and adherence to project quality standards.
Assisted clients with project updates, handled feedback, and ensured smooth execution of interior projects within defined timelines..
Addressed client inquiries and improved customer satisfaction through effective communication
Operations Executive - Sri Ramakrishna Multispeciality Hospital, Coimbatore (March 2022-April 2023)
Reported directly to the CEO and functional reporting to Head of Operations; implementing projects and ensured patient experience improvement.
Partnered with the Head of Operations to deploy digital solutions and streamline processes across Operations -
Billing, Front Office, Discharge, Marketing, IP, OP departments, housekeeping, Security,dietary, summary and
Patient Counseling ensuring smoother workflows.
Handled google review page of the hospital and ensured maintaining positive ratings.
Designed and presented department SOPs and compliance reports during NABH audits; earned special recognition for structured documentation and audit readiness.
Led Root Cause Analysis (RCA) on patient complaints and service delays; implemented corrective measures to improve turnaround time and workflow efficiency.
Led and managed a team of Patient Welfare staff and interns, monitoring performance and daily operations.
Conducted interviews and evaluations to select interns for projects and process improvement initiatives.
Trained and mentored staff & interns in data collection, feedback systems, and operational processes, improving adoption of digital tools.
Coordinated for COVID-19 vaccination drives and other health camps and ensuring smooth execution.
Delivered key presentations during monthly reviews and leadership meetings on behalf of the Patient Welfare department
Developed departmental manuals, governance documents, and training materials, strengthening operational consistency and compliances
Bharathiar University school of Distance Education • Coimbatore, Tamilnadu
04/2023
Bsc.Biotechnology
Hindusthan College of Arts And Science, • Coimbatore, Tamilnadu
04/2020
