Rayhan Abdul Azeez

Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.

ASSISTANT OPERATIONS MANAGER at CINEPOLIS IND LTD (2024-04 – 2025-04)

• Directed daily operations of a high-capacity multiplex, ensuring seamless management of box office, concessions, housekeeping, projection, and guest services.
• Supervised and trained staff across multiple departments, fostering a culture of service excellence and teamwork.
• Managed scheduling, payroll, and shift allocations to maintain optimal staffing levels during peak and off-peak hours.
• Oversaw financial performance, including revenue tracking, budgeting, expense control, and inventory management.
• Coordinated with vendors, distributors, and maintenance teams to ensure uninterrupted service and smooth functioning of cinema operations.
• Led customer service initiatives, resolving escalations and enhancing overall guest satisfaction.
• Developed and executed marketing and promotional activities in collaboration with the sales team to drive footfall and revenue.
• Analyzed performance reports to identify trends, improve efficiency, and achieve operational targets.

ASSISTANT RESTAURANT MANAGER at PIZZA HUT (SAPPHIRE FOODS INDIA LTD) (2022-06 – 2023-12)

• Assisting the Restaurant General Manager with sales, profit&loss, customer service and employee recruitment.
• Creating and maintaining detailed financial records and reports to inform future strategies.
• Monitored restaurant operations and adjusted schedules to meet peak customer demand.
• Conducted regular meetings with staff to discuss performance and address any issues.

BACHELOR OF SCIENCE in HOSPITALITY & HOTEL ADMINISTRATION – IHM CHENNAI (2019-06 – 2022-04)

CLASS 12TH in COMPUTER MATH – BHARTHIYA VIDYA BHAVAN, POOCHATTY (2018-04 – 2019-03)

CLASS 10TH in COMPUTER MATH – BHARTHIYA VIDYA BHAVAN, POOCHATTY (2016-04 – 2017-03)

INDUSTRIAL TRAINEE in Hotel Operations – COURTYARD BY MARRIOTT (2020-03 – 2020-05)