Process Re-Engineering, Project Management, Business Continuity Plan - ICICI Bank - Mumbai
(2008-04 - 2022-03)
- Driving initiatives for improvement in branch operations with the aim of strengthening operational controls by Identifying issues & implementing best process across branches.
- Ensuring that the Operational policies & procedures are aligned to the regulatory guidelines.
- Ensure implementation of audit recommendations & monitoring of operational activities.
- Reporting of the data analysis to Regions / Zones with root cause analysis.
- Accountable for leading process / streamlining projects for the Bank.
- Successfully delivered the Project – 'Branch on Move' in 2020.
- The project provided various services to customers digitally.
- Tie up with Retail assets & Branches for cross sell opportunities on life insurance and CASA.
- Successful in setting up Primary clearing house in various regions.
- Successfully launched various services like Centralized Demand Draft, Collection of Insurance Premium, Collection of fees for various schools & Institutions, Distribution of coins through Branches.
- Accountable for ensuring the Business Continuity plan for the Bank is up to date and fit for purpose.
- Review of BCP for the Bank on a yearly basis.
- Discuss the plan with relevant stake holders in the Bank.
- Presenting the BCP in the Bank Board Meeting and obtain approval.
- Ensuring that the BCP is circulated PAN India and is updated on system.
- Conducting BCP drills as per RBI regulation across Pan India.
- Analysing the BCP report updated on system and provide feedback.
- Ensuring the BCP and ERP (Business Continuity Plan & Emergency Response Procedure) content is vetted once in a year as part of Annual Mandatory Certification.
Audit Manager – Phone Banking - ICICI Bank - Mumbai
(2007-08 - 2008-03)
- Accountable to ensure the leads generated PAN India through Phone banking team are tracked for closure by frontline team.
- Leading the team of Auditors to take care of feedback from customers & to ensure: Frontline has explained the product clearly & there is no mis -selling of services, Suggestions from the customer.
- Report the issues highlighted during Audit review, understand the root cause and ensure resolution.
Sales Manager (Liabilities) - Yes Bank - Mumbai
(2006-02 - 2007-08)
- Handling Associate Sales Managers for sourcing liability product
City Head (location Thane & Chembur) - Standard Chartered Bank - Mumbai
(2002-12 - 2006-02)
Sales Manager - Standard Chartered Bank - Mumbai
(2001-08 - 2002-11)
- Handling a team & training team with various product like CASA & FD products including Insurance & queries on Competitors every forth night basis
- Getting Business from new & existing customer by increasing book values of branches
- Arranged customer events & promotional activities for team to achieve the business.
Team Manager Liabilities - Chart Marketing - Agency of Standard Chartered Bank - Mumbai
(1999-08 - 2001-08)
- Mapping of south Mumbai Market & Generating of leads through cold call and references.
- Regular follow up with customers till closure of sales.
- Focusing of main business-like Fixed Deposits, Savings & Current a/c
- Achievement of sales targets and revenues.
Sales Officer - Chart Marketing - Agency of Standard Chartered Bank - Mumbai
(1998-07 - 1999-08)
- Mapping of south Mumbai Market & Generating of leads through cold call and references.
- Regular follow up with customers till closure of sales.
- Focusing of main business-like Fixed Deposits, Savings & Current a/c
- Achievement of sales targets and revenues.
Sales Executive - ATCO Weighting Scale PVT LTD - Mumbai
(1996-08 - 1996-02)
- Making of cold calls in retail market & generating prospect Specially from Diamond market.
