Raziyasulthana Shaik

Warehouse Management Systems (WMS) Functional QA and Application Support Consultant with 6.11 years of experience across Retail and Supply Chain domains. Specialized in Manhattan Active WMS, Production Support, Functional Testing, Incident Management, Release Management, and Warehouse Operations. Experienced in collaborating with business stakeholders, developers, and cross-functional teams to deliver high-quality warehouse solutions while ensuring business continuity and SLA compliance.

Application Support Consultant - Capgemini - Hyderabad, India

(2025-03)

Client: L'Oréal | Domain: Retail & Supply Chain

• Owned end-to-end resolution of major and critical production incidents by coordinating with business users, development, middleware, and infrastructure teams.
• Led Root Cause Analysis (RCA) discussions and recommended permanent corrective actions to reduce recurring production issues.
• Provide end-to-end production support for warehouse and supply chain applications.
• Supported production deployments, release validation, post-deployment verification, and business sign-off activities.
• Analyze application logs, system behavior and business impact to identify solutions.
• Partnered with business stakeholders and technical teams to analyze business impact, prioritize incidents, and ensure timely resolution.
• Handle service requests, change requests and production enhancements.
• Prepare RCA documents, incident reports and stakeholder communications.

Functional QA Engineer - Zensar Technologies - Hyderabad, India

(2019-08 - 2025-03)

Client: Macy's | Technology: Manhattan Active WMS | Domain: Retail & Supply Chain

• Executed Functional, Integration, End-to-End, Regression and UAT testing for Manhattan Active WMS.
• Validated ASN, Receiving, Putaway, Replenishment, Allocation, Wave Planning, Picking, Packing and Shipping processes.
• Validated Inventory Management, Cycle Count, Inventory Adjustments and Returns Processing.
• Analyzed business requirements and designed functional test scenarios covering end-to-end warehouse operations.
• Performed API testing using Postman and backend validation using SQL.
• Logged and tracked defects using JIRA and collaborated with development teams until closure.
• Participated in sprint planning, requirement analysis, release validation and production verification.
• Conducted client demos, KT sessions and mentored new team members.

Bachelor of Technology - B-Tech - Vignan's Lara Institute of Technology & Science (2014 - 2018)