Business Development German - Weavings Manpower Solutions Pvt Ltd.
(2026-01 - 2026-04)
- Developed and executed strategic business plans aligned with company objectives and technical goals to drive growth.
- Prepared and presented comprehensive business reviews to senior management, monitoring progress against key performance indicators (KPIs).
- Managed complex contract negotiations by collaborating closely with legal and operational teams to secure favorable agreements.
- Identified emerging market trends and competitor activities to enhance the value proposition and increase lead conversion rates.
German IT Executive - Cognizant Technology Solutions Corporation
(2024-09 - 2025-01)
- Delivered IT support to TJ Maxx EU store, ensuring seamless operation of IT systems.
- Addressed desktop and server failures promptly, minimizing downtime and enhancing efficiency.
- Assisted users in troubleshooting IT issues, boosting overall productivity.
- Utilized ITIL-based ticketing tools, including ServiceNow and VoIP, for effective case management.
- Generated and managed tickets for L1 and L2 support issues, achieving timely resolutions.
- Contracted with Scorg International for four months to provide dedicated IT support.
Sr German associate - IGT Solutions
(2021-02 - 2022-03)
- Conducted advanced research, providing precise information to Lufthansa's legal teams in Austria and Germany.
- Verified complete PNR details to ensure accuracy in legal processes.
- Assisted with itinerary management, tracking refund statuses through SAP.
Survey and Research analyst
(2022-10 - 2022-10)
- Interviewed research participants and ensured the completion of project-specific informed consent forms.
Gaming Support
- Assist players linked to EA Sports server while facilitating account detail retrieval
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
BASF- Service now - FST Information Technology Pvt Ltd
(2023-02 - 2023-03)
- Facilitated incident management by accurately logging and meticulously tracking service requests.
- Streamlined incident management process by logging and tracking service requests efficiently.
