Senior Customer Care Executive - Dell
(2019-08 - 2026-08)
- Assisted with customer service ensuring a high standard of service.
- Communicated effectively to handle incoming calls queries from clients, providing timely and appropriate responses.
- Analyzed customer feedback and communicated actionable insights to enhance my performance.
- Responded to issues raised in emails and implemented appropriate corrective actions, to meet my goals and achievements.
- Research customer problems and deliver solutions.
- Work with my coach to check with multi-functional teams to enhance my performance and contribute to team performance, backlog management and frictionless rate.
- Worked under limited supervision with little direction from management and adheres to administrative policies and managing escalation procedure and having PMR activities as and when required with in the team.
- Clearing emails, case follow ups, following up with escalation cases, processing FSR (finance service requests for credits for customers) and Dispatch's.
- Negotiates with customer using various tools and techniques provided by Dell and monitors and tracks issues to ensure accurate resolution.
Fraud Analyst - HSBC - Hyderabad, RahejaMindspace
(2012 - 2016)
