Assistant Manager Housekeeping - Club Mahindra (Dwarka) - Gujrat
(2025-10)
- Train, schedule, guide, and motivate housekeeping attendants.
- Oversee daily cleaning tasks, ensuring efficiency and adherence to standards.
- Inspect rooms and public spaces for cleanliness, maintenance, and proper setup.
- Monitor stock of linens, amenities, and cleaning supplies; manage replenishment.
- Address guest requests, complaints, or concerns promptly and professionally.
- Work closely with Front Office, Maintenance, and Food & Beverage.
Assistant Manager Housekeeping - Regal Kitchen Food Limited (Baddi) - H.P
(2025-01 - 2025-10)
- Lead a team of 30+ housekeeping staff, ensuring adherence to high standards of cleanliness and guest service excellence.
- Manage daily housekeeping operations, including room assignments, scheduling, and inventory management, optimizing efficiency and resources.
- Develop and manage housekeeping schedules, optimizing staff deployment.
- Address and resolve complaints and requests promptly, ensuring guest satisfaction.
Housekeeping Executive (Pre-opening) - Ramada Encore by Nile Hospitality (Amritsar) - Amritsar
(2023-10 - 2025-01)
- Assisted in managing a team of 20+ housekeeping staff, overseeing daily activities, and ensuring adherence to cleanliness and operational standards.
- Monitored inventory levels of cleaning supplies and equipment, conducting regular audits and ordering as necessary to maintain adequate stock.
- Addressed and resolved guest inquiries and complaints related to housekeeping services, ensuring a high level of guest satisfaction and loyalty.
- Facilitated training sessions and workshops for housekeeping staff on best practices, safety protocols, and customer service techniques.
- Coordinated with the maintenance department to address facility issues promptly, ensuring that all areas were in good repair and met quality standards.
Housekeeping Executive - K.C Royal Park (Panchkula) - Haryana
(2020-05 - 2023-10)
- Recruit, hire, train, schedule, evaluate, and motivate housekeeping teams (room attendants, supervisors).
- Direct daily cleaning and maintenance of guest rooms, public areas, and back-of-house spaces.
- Develop, implement, and enforce strict cleaning, safety, and hygiene protocols.
- Manage budgets, control expenses, order supplies (linens, cleaning agents, amenities), and maintain equipment.
- Address and resolve guest complaints or requests related to housekeeping promptly and professionally.
- Liaise with other departments (maintenance, front office) for seamless service delivery and repairs.
- Maintain records, prepare reports, and present information to senior management.
Housekeeping Executive - The Clarks Hotels & Resorts (Mussoorie) - Uttarakhand
(2016-04 - 2020-05)
- Regularly inspecting areas, identifying maintenance needs, and conducting quality audits.
- Promptly addressing and resolving guest complaints and special requests related to housekeeping.
- Handling reports, presentations, and maintaining departmental records.
- Supervised and trained a team of 10+ housekeeping staff, ensuring adherence to high standards of cleanliness and guest satisfaction.
- Coordinated daily housekeeping operations, including room assignments, inventory management, and scheduling, to optimize efficiency & resource allocation.
- Managed the housekeeping department budget, including procurement of supplies and equipment, negotiating with vendors to secure cost-effective solutions.
- Developed and implemented training programs for new hires on going professional development, improving staff performance and service quality.
Housekeeping Senior supervisor - Hotels Ramada by Wyndham (Amritsar) - Punjab
(2015-08 - 2016-03)
- Lead and oversee daily operations of the Housekeeping department, ensuring all areas meet the high standards of cleanliness expected at Ramada by Wyndham.
- Train, mentor, and evaluation of a team of housekeeping staff, promoting a culture of excellence and continuous improvement.
- Conduct thorough inspections of the guest rooms, public areas, and back-of-house spaces to ensure compliance with cleanliness and hygiene standards.
Housekeeping Supervisor - Hotels Golden Tulip (Amritsar) - Punjab
(2014-01 - 2015-01)
- Oversee daily housekeeping operations: Ensuring all areas meet the hotel's cleanliness standards.
- Train, mentor, and evaluating housekeeping staff, fostering a culture of continuous improvement and high performance.
- Conduct regular inspections: The guest rooms and public areas to maintain high cleanliness and hygiene standards.
- Develop and manage: Housekeeping schedules, optimizing staff deployment to meet varying occupancy levels.
- Address and resolve: Guest complaints and requests promptly, ensuring guest satisfaction.
- Monitor and manage inventory of cleaning supplies, linens, and amenities, placing orders as needed to prevent shortages.
- Implement and enforce health and safety protocols: Ensuring a safe environment for staff and guests.
- Collaborate with other departments: To coordinate housekeeping activities and enhance overall guest experience.
Housekeeping Supervisor - Hotels Comfert Inn Alstonia (Amritsar), Choice Group of Hotels - Punjab
(2012-11 - 2013-11)
- Supervise and coordinate: Daily housekeeping operations, ensuring all tasks are completed to the highest standards.
- Train and mentor housekeeping staff: providing guidance and support to improve performance and productivity.
- Conduct regular inspections: The guest rooms and public areas to ensure cleanliness and compliance with hotel standards.
- Manage housekeeping schedules: Ensuring adequate staffing levels to meet operational needs.
- Handle guest complaints: Guest requests, ensuring prompt and effective resolution.
- Monitor inventory: Levels of cleaning supplies and linens, placing orders as necessary to maintain adequate stock.
Housekeeping G.S.A - Hotels Sarovar Portico (Baddi) - H.P
(2011-12 - 2012-05)
- Changing linens, making beds neatly.
- Sanitizing toilets, showers, tubs, mirrors, and floors; restocking amenities like soap, shampoo, and toilet paper.
- Dusting furniture, fixtures, and polishing surfaces.
- Vacuuming carpets, sweeping, and mopping hard floors.
- Emptying all waste bins.
- Replenishing towels, toiletries, stationery, and beverages in the mini bar.
- Ensuring correct placement of hangers, luggage racks, and laundry bags.
