Reema Chauhan

“I’m a Certified Scrum Master with over 6 years of experience working in Agile delivery within IT operations and enterprise service environments. I started my career in customer support and IT operations, which gave me a strong foundation in SLA-driven delivery, customer impact, and service quality.

Over time, I transitioned into a Scrum Master role where I could influence how teams deliver value, not just execute tasks. In my most recent role, I worked as a Scrum Master and Agile Delivery Lead for global teams supporting Samsung SDS, facilitating Agile delivery for 5+ cross-functional teams across multiple regions.

My core strength is enabling predictable delivery in complex, incident-heavy environments. I focus on metrics-driven planning, strong backlog hygiene, stakeholder alignment, and continuous improvement. This approach helped improve sprint predictability by up to 25% and increase SLA adherence to over 98%.

I enjoy coaching teams, removing impediments, and working closely with Product Owners and stakeholders to balance business priorities with sustainable delivery. I’m now looking to bring this experience into a role where I can continue driving Agile maturity and delivery excellence at scale.”

Certified Scrum Master with 6+ years of experience driving Agile delivery for cross-functional, globally distributed teams across IT operations, data center services, and enterprise service delivery. Proven expertise in facilitating Scrum ceremonies, backlog management, Agile metrics, stakeholder management, and SLA-driven delivery. Strong track record of improving delivery predictability (up to 25%), reducing sprint spillovers, and sustaining 98%+ SLA adherence.

Experienced in working with global stakeholders across Korea, USA, Europe, and APAC, using Jira, Confluence, and IT service tools to deliver measurable business outcomes.

MBA in IT Management, M.Com graduate, Certified Scrum Master (CSM), ITIL certified, AWS training, strong Agile and IT operations knowledge.