Salon Manager at Noo Name Unisex Salon (2016-06 – Present)
- Handling face-to-face enquiries from customers.
- Present new products and services and enhance existing relationships.
- Work with technical staff and other internal colleagues to meet customer needs.
- Driving and maximizing the sales and profitability of the store to achieve growth.
- Managing overall operations of the store including inventory (Retail & consumption).
- Managing a team of 8 people directly reporting to me (Hairstylist, Beauty therapist & Pedicurist).
- Maintain Progress record of sales daily, weekly and monthly.
- Advising team tips for performance and other store instruction.
- Maintain staff performance report on monthly basis.
Salon Head at Enrich Hair & Skin Solutions (2015-03 – 2015-08)
- Handling face-to-face enquiries from customers.
- Handling objections by clarifying, emphasizing agreements and working through differences to a positive conclusion.
- Use a variety of styles to persuade or negotiate appropriately.
- Present new products and services and enhance existing relationships.
- Work with technical staff and other internal colleagues to meet customer needs.
- Driving and maximizing the sales and profitability of the store to achieve growth.
- Managing overall operations of the store including inventory (Retail & consumption).
- Managing a team of 30 people directly reporting to me (Hairstylist, Beauty therapist & Pedicurist).
- Maintain Progress record of sales daily, weekly and monthly.
- Following up and track of sales Vs target for the salon performance.
- Advising team tips for performance and other store instruction.
- Maintain staff performance report on monthly basis.
- Conducting monthly staff meeting for issues, solutions and sales advices.
- Submittal of sales & development reports to management with recommendations of services & products.
Store Manager at Raymonds Apparels Limited (2012-11 – 2015-02)
- Help clients to select the Fabric for the Occasions and Official wear by showing them the Swatches.
- Take order for Trousers, Suits, Waist Coat, Jackets & Shirts as Made to Measure.
- To ensure that the client delivery is done as per the given lead time.
- Maintaining all Reports (Inward & Outward).
- Replenishment of Stock (Cufflinks, Ties & Accessories).
- To ensure every client has been acknowledged for visiting the store.
- Responsible for all aspects of Store Operations.
- Meeting Sales Targets on monthly basis.
- Networking with prospective customers for incremental business.
- Creating & maintaining customers relationships, high standards in customer service & effectively handling customer complaints.
- Ensuring high standards of visual merchandising and store presentation.
- Managing stocks in the location and minimizing loss of inventory.
- Communicating and upholding all company policies, rules and procedure.
- Preparing daily & monthly reports, as required by the management.
- Ensuring that the Sale & Service process is facilitated to build loyalty of the customer.
Store Manager at Krishna Mehta (Fashion Designer) (2007-07 – 2012-10)
- Co-ordinating with the merchandiser and the assistant designers.
- Keeping a record of weekly sales and giving feedback to the designers for the same.
- Placing orders for the merchandise according to the needs of the stores.
- Maintaining a regular follow up with designer and keeping them updated with the sales and the stock positions.
- Visual merchandising on window displays.
- Handling readymade Western wear and Custom made Western high grade wear.
- Directly responsible for Interaction with the Clients.
- Stock Management (receiving & delivering garment).
- Preparing Correspondence (finance reporting), Weekly and Monthly Reports.
- Managing the Stores Efficiently & being Responsible in every Decision.
