Reena Carly

Dedicated Training Specialist with experience delivering classroom training to batches of 40-50 trainees in US Healthcare AR processes and trained PB & HB more than 25+ batches for freshers and laterals. customized the training materials and revamp the assessments to improve the quality of training.

Training Specialist - AGS Health

(2024-10 - 2026-11)

• Delivered structured classroom training to batches of 40-50 trainees on US Healthcare AR processes.
• Tailored training materials and process documentation to align with client requirements.
• Revamped assessments and conducted mock calls to evaluate communication and domain proficiency.
• Monitored trainee progress, identified learning deficiencies, and tracked nesting operational readiness.
• Collaborated with operations stakeholders to ensure successful onboarding and training delivery.

AR Caller - Access Healthcare

(2023-09 - 2024-06)

• Managed comprehensive Accounts Receivable activities within Revenue Cycle Management (RCM).
• Performed insurance claim follow-ups, denial resolution, and direct payer engagements to optimize revenue recovery.

Process Associate - Sevikatech

(2021-08 - 2023-07)

• Executed core healthcare process activities with high accuracy and adherence to operational SLAs.
• Assisted with data validation, process documentation, and continuous workflow improvements.

Bachelor of Commerce (B.Com) - M.G.R. University (2020)