Reena Kulkarni

I am a dynamic and results-oriented process trainer with over 9 years of experience in the BPO industry. I have the proven track record in managing and guiding high-performing customer service teams and freshly trained batches to achieve operational excellence and exceed performance targets. Skilled in handling escalated customer issues, optimizing processes, and maintaining strong client relationships.

I possess exceptional communication, leadership, and analytical skills, fostering a collaborative and motivated team environment dedicated to delivering superior customer service. Adept at training and mentoring teams to understand and implement best practices in process management. Skilled in process mapping, analysis, and improvement, with a proven ability to identify inefficiencies and develop effective solutions.

Strong communicator with excellent coaching and facilitation skills. Committed to fostering a culture of continuous improvement and excellence, ensuring that teams are well-equipped to achieve organizational goals and maintain high-quality standards.

I started my career as an executive and got promoted 4 years ago as instructor analyst in the current company. I have been responsible for hiring, training and performance management for new employees and existing.

I have an MBA in tourism administration from Karnataka university Dharwad. I completed my education in the year 2013 June.