Regi Ravi

Fraud Prevention Representative III - TTEC India Customer Solutions Pvt. Ltd. - Ahmedabad, India

(2024-02 - 2024-04)

Conducted detailed investigations on escalated transaction monitoring alerts, analyzing high-volume transaction data to detect anomalies and mitigate financial crime risks.
Performed comprehensive customer Know Your Customer (KYC) reviews and meticulous source of funds/wealth analysis for high-risk accounts to ensure strict regulatory compliance.
Effectively identified complex money laundering typologies and illicit behaviors, including layering, structuring, and smurfing across diverse transactional channels.
Prepared highly structured, comprehensive case narratives detailing suspicious activity, directly supporting the drafting and documentation of Suspicious Activity Reports (SARs) and Suspicious Transaction Reports (STRs).
Analyzed historical transactional behavior and data patterns to proactively detect emerging risks, unusual structuring, and evolving financial crime trends.

Customer Support Executive - HDB Financial Service Ltd. - Chennai, India

(2017-08 - 2018-06)

Conducted detailed investigations on escalated transaction monitoring alerts, analyzing high-volume transaction data to detect anomalies and mitigate financial crime risks.
Served as the primary point of contact for a diverse retail banking and loan portfolio, addressing complex customer inquiries regarding personal loans, vehicle loans, and consumer durable financing via phone and email.
Conducted preliminary reviews of customer documentation for loan verification and onboarding processes, ensuring strict adherence to internal compliance policies and initial Know Your Customer (KYC) guidelines.
Analyzed customer statements, transaction histories, and billing discrepancies to resolve complex account issues, successfully improving first-contact resolution rates.
Proactively monitored and identified irregular account behavior, data inconsistencies, or unusual customer requests, escalating potential fraud or high-risk indicators to the backend risk and compliance teams.
Collaborated closely with credit underwriting, collections, and operations departments to streamline account updates, accelerate issue resolution, and ensure seamless service delivery.
Maintained meticulous, accurate records of all customer interactions, feedback, and escalations in the internal CRM database to support continuous quality monitoring and audit readiness.

Customer Support Associate - HDB Financial Service Ltd. - Chennai, India

(2016-02 - 2016-02)

Collaborated with cross-functional teams to identify recurring billing issues, leading to the implementation of process improvements that reduced billing errors by 15%.
Responded to customer queries regarding postpaid billing section, providing effective solutions through phone calls and emails, resulting in a 20% decrease in unresolved issues.

About