Rehana Khatoon

Intend to build a career with a leading corporate environment with committed and dedicated people. Who will help me to explore myself fully and realize my potential.

Document Verification Associate - NSB BPO

• Performed document verification by reviewing submitted documents and checking customer details for accuracy.
• Identified missing, incorrect, or inconsistent information during the verification process.
• Updated verification status and maintained accurate records in the process.
• Followed process guidelines and completed document verification within required timelines.

Process Associate - Wipro pvt ltd.

Role was voice-based. Now seeking Non-Voice roles only.

• Managed customer queries related to Returns & Refunds for Amazon.
• Verified order details & updated refund status in CRM.
• Raised backend tickets for warehouse pickup & coordinated resolution.
• Sent confirmation emails to customers post resolution.

Customer Support Associate - Pental Pvt ltd.

• Resolved customer issues for telecom process via voice support.
• Managed data updates and case logging in internal CRM tools.
• Maintained daily records of resolved queries for reporting.

Trainee - SMC Investment Solution and Services

(2009-06-01 - 2009-07-15)

Investment Behavior Among the Investors in Birla Sun life Insurance and Kotak life insurance.

MBA - Human Resource - IIPM Noida (2012)

Bachelor - Business Administration - IMS, Noida (2010)

Senior Secondary - N.P.S, Noida (2007)

Higher Secondary - Rockwood SR.SEC.School, Noida