Rejith K S
Real Time Analyst
Hire this person
Send a job offer directly to this candidate
About
Hard working Senior Associate with 11 years of overall experience focused on achieving success and increased productivity through excellent client relationship, improvement in operations quality and team work. Committed analyst with problem solving skills handling complex data to develop actionable steps that will improve processes and optimize results.
Experience
Senior Associate – Real Time Analyst at Sutherland Global Services (2022-10 – Present)
- Performing Real Time Analysis for AT&T & DTV in WFM.
- Real time monitoring of queue and agent activity.
- Managed real time inbound call traffic across multiple contact center locations.
- Optimized schedules and forecasts of multiple contact center locations.
- Performing reporting and analysis through Genesys Cloud & Nice IEX tools to improve overall performance of call center and enable strong understanding business.
- Performing Outage Management across multiple contact center locations and reporting it with client partners.
- Collaborating shrinkage adherence with site RTA's, Team Leader's and Managers.
- Data analysis and creating reports in excel for site and client.
Associate – Trans Processing at Sutherland Mortgage Services (2019-09 – 2022-10)
- Performing Mortgage Loan Closing works for Freedom Mortgage Corp. and Flagstar Bank.
- Reviewing and verifying loan applications to support documentation.
- Analyzing loan risk and requesting additional information as necessary.
- Making loan eligibility decisions and approving or rejecting applications.
- Returning loan applications with additional documentation to the loan officer for review.
Inventory Controller at MSP Retail Pvt Ltd (2017-09 – 2019-06)
- Analyzing day by day stock summary of various locations and ware house.
- Performing inventory audits of various locations and ware house.
- Planning and transfer of retail stocks to various locations and departments.
- Responsible for creating daily reports for stocks and sales.
Junior officer – Phone Banking (CS) at HDB Financial Services (2014-07 – 2017-06)
- Responsible for resolving customer queries and complaints over the phone.
- Providing good service to the customer pertaining to any of their banking, financial and investment needs.
- Providing customers with relevant products and service information and cross selling banking products to our existing customers over the phone.
Education
Master of Computer Application in Computer Applications – Karpagam University (2009-04 – 2012-03)
Bachelor of Science in Mathematics – S.S.V College (2004-06 – 2009-04)
Plus Two in Biology Science – ST Thomas H.S.S (2002-06 – 2004-03)
SSLC in State Syllabus – N.S.S.H.S (2002-03)
