Rekha Gadadare

Application Support Engineer with 12+ years of experience in I.T. industry, recently application support, banking operations, SQL query optimization, production monitoring, and stakeholder coordination. Experienced in working with IBM-HDFC Fastag projects, Microsoft Azure platform, and banking transaction systems. Skilled in SQL, Linux/Unix environments, incident management, reporting, and customer support.

Strong analytical and troubleshooting abilities with a proven track record of handling mission-critical operations.

Application Support Engineer - Alchemy Techsol India Pvt. Ltd. - Mumbai, Maharashtra

(2022-02 - 2026-04)

Client Site – IBM-HDFC FASTag Project

• Writing and optimizing SQL queries, stored procedures, and functions on Microsoft Azure platform.
• Monitoring application performance and handling issuer transaction operations for HDFC FASTag systems.
• Collaborating with IBM teams for data validation, performance tuning, and production deployments.
• Managing incident tracking, ticket resolution, and stakeholder coordination.
• Supporting reconciliation processes, manual credits/debits, and NPCI settlement operations.
• Generating daily scheduled reports and troubleshooting operational issues.

Web Analyst - Reach Local Services Pvt. Ltd. - Mumbai, Maharashtra

(2012-03 - 2018-10)

• Updated websites and web applications based on client requirements using HTML, CSS, and JavaScript.
• Worked with Salesforce, Jira, Google AdWords, and Local IQ systems.
• Performed QA testing and troubleshooting for websites and web pages.
• Created and maintained email templates and web content on CMS platforms. Handled image and flash editing tasks using Fireworks software.

Team Member – IT Security Operations - Embee Software Pvt. Ltd. - Mumbai, Maharashtra

(2010-09 - 2012-03)

Client Site – HDFC Bank

• Managed FTP script implementation and log review for critical banking servers.
• Performed log monitoring on AIX and SUN Solaris production servers.
• Handled user ID creation, modification, and deletion for Unix/Linux environments.
• Prepared weekly and monthly operational reports and presentations.

M.Sc. - Computer Science - Mumbai University (2018 - 2020)

B.Sc. - IT - K.J. Somaiya College of Science & Commerce - Mumbai University (2009 - 2010)

HSC - R.J. College - Maharashtra State Board - Mumbai (2007)

SSC - Sheth Ishwar Das Haridas Bhatia High School - Maharashtra State Board - Mumbai (2005)