Remo Fernandez

Team performance management and improvement Lead with more than 10 years of experience in training and coaching close to 25 team members in the business processing outsource.

Freelancer- Trainer - Megathil Endeavours - Chennai

(2025-06)

• Handled over 60-80 students per department in Institutions
• Training Engineering College Students on Soft Skills, Communication, preparing them for the interview, creating training plans, conducting assessments, generating reports

Manager-Operations - Ruah Ministries - Chennai

(2024-05 - 2025-02)

Worked as a Manager for Operations in taking care of day-to-day projects and meetings, handling appointments taking care of events, handling prayer calls internationally, raising funds etc.

Team Leader - Operations - Infosearch BPO ltd - Chennai

(2017-03 - 2021-02)

Worked as a Team-leader/Trainer for U.S process for 5 years. Helping the team to meet targets and as-well working along with other projects in calling and training them to handle calls and maintain professionalism.

• Worked in data verification, lead generation, customer support

Senior Support Analyst - A&D BPO Services - Chennai

(2015-12 - 2016-12)

• Worked for Australian process in generating leads, convincing customers and fixing appointments for business productivity

Senior Analyst - Vikrant Technologies - Chennai

(2014-03 - 2015-11)

• Worked for Australian process in generating leads, convincing customers about the government schemes and fixing appointments for business productivity

Project Co-Ordinator - Grace Garden

(2021-03 - 2024-03)

• Experience as a Project Co-Ordinator for programs in Early Childhood Intervention and Social Emotional Learning
• Early Childhood intervention support & and guidance to parents
• Counseling and Expressive Arts Therapies for children and adults

Bachelor's - Theology - Hope Bible College

Diploma - Aviation - Fly Air Aviation Academy

Higher Secondary - Christ Church Anglo-Indian School