Remya Rahul

Customer-focused professional with experience in retail operations, customer relationship management, and team leadership. Skilled in sales, customer service, CRM tools, and problem resolution with a proven ability to improve customer satisfaction and achieve business goals.

CLIENT RELATION OFFICER - IRISH EXPERT LLP - Thrissur

(2025-01 - 2026-02)

• Managed customer relationships and ensured customer satisfaction.
• Handled customer queries through calls, emails, and direct communication.
• Maintained CRM records and coordinated with teams for timely support.
• Resolved customer concerns efficiently and built strong client relationships

SENIOR ASSOCIATE - RELIANCE PROJECT AND PROPERTY MANAGEMENT - Thrissur

(2019-07 - 2024-05)

• Managed daily store operations and ensured excellent customer service
• Handled customer queries and resolved issues professionally
• Supported sales targets and improved customer satisfaction
• Managed inventory, billing, and product merchandising
• Coordinated with team members to maintain smooth store operations
• Trained and guided new staff when required

Customer Service Associate - Vodafone

(2018-08 - 2019-03)

Provided customer support and handled daily operations

BA - Psychology - IGNOU (2025-06)

Plus Two - Humanities - GHSS Muttara

10th - PVHSS Perumkulam