Rennie Johnson

Customer-focused and results-driven professional with experience in customer support, business verification, operations, account management, problem resolution, stakeholder communication, and process improvement. Skilled in handling customer inquiries, ensuring accurate business onboarding, maintaining high-quality service standards, and collaborating with cross-functional teams. Strong attention to detail with the ability to work efficiently in fast-paced environments.

PE - Digital Content Services at Cognizant Technology Solutions (2025-11 – 2026-02)

• Worked on the Google T4B Mapping project supporting business verification and business listing activation on Google Maps.
• Verified business information by reviewing documentation and ensuring compliance with project quality standards.
• Resolved listing-related issues by collaborating with internal teams to improve onboarding efficiency.
• Maintained high levels of accuracy while processing business records and operational data.
• Contributed to seamless business onboarding by ensuring timely completion of verification requests.

Associate – Account Management at Sutherland Global Services (2025-03 – 2025-05)

• Managed customer support operations for Spotify third-party accounts while maintaining service quality standards.
• Handled customer inquiries, account-related requests, and issue resolution within defined service-level agreements (SLAs).
• Provided timely and accurate resolutions, contributing to improved customer satisfaction.
• Collaborated with cross-functional teams to resolve escalations efficiently.
• Maintained detailed documentation of customer interactions to ensure process compliance.

Bachelor of Commerce in Information Technology – St. Joseph's Degree & PG College, Hyderabad (2021-08 – 2024-05)

CEC – St. Francis Junior College, Secunderabad (2019-06 – 2021-01)