Renu Kavya V

Dedicated professional with 2 years of experience in customer support and healthcare-related operations. Proficient in managing service requests, coordinating with internal teams, and ensuring timely and accurate resolution of inquiries. Known for strong communication skills, attention to detail, and adherence to compliance standards. Actively seeking a challenging role to support organizational goals and continuous improvement.

HC Insurance Senior Representative at NTT Data (2024-04 – Present)

• Provided real-time chat support to U.S healthcare providers regarding credentialing, contracting and demographic updates.
• Managed provider contracting inquiries, including participation status, contract updates and effective dates.
• Updated and maintained provider demographic information (address, tax id, NPI, specialty and practice details) in internal system.
• Assisted providers with CAQH profile updates, documents submission, and application followups.
• Maintained accurate documentation and case notes for audit and tracking purposes.
• Reviewed and validated credentialing documents (licenses, W-9 Forms, malpractice insurance and board certification.
• Supported network expansion activities by assisting newly contracted providers.
• Used multiple healthcare systems and tools simultaneously while maintaining accuracy.
• Adhered to standard operating procedures (SOPs) while assisting healthcare providers with operational queries.
• Using the Spire tool to route chats to the appropriate departments based on claims or eligibility issues for smooth resolution.

Bachelor of Commerce in Professional Accounting – K.G COLLEGE OF ARTS AND SCIENCE (2020 – 2023)

Higher Secondary – SES MATRICULATION HR SEC SCHOOL (2019 – 2020)

SSLC – SES MATRICULATION HR SEC SCHOOL (2017 – 2018)