Renuka L

Experienced U.S. Healthcare RCM Professional with 10 years strong expert in payment posting, team handling, and proficient in EPIC, NG, Allscripts, ECW, and Centricity. Focused on accuracy, Productivity and process improvement while SLA and client satisfaction.

Team Lead – Payment Posting - Unislink Ltd. - Hyderabad

(2025-10)

• Manage and lead a team handling payment posting operations, ensuring daily targets and SLAs are met.
• Oversee accurate posting of payments, adjustments, and denials from ERA/EOB.
• Monitor team performance (productivity, accuracy, TAT) and provide regular feedback.
• Conduct quality audits and maintain error logs to improve overall accuracy.
• Handle escalations related to posting errors, unapplied cash, and complex transactions.
• Perform root cause analysis and implement process improvements to reduce errors.
• Ensure proper reconciliation of posted payments with bank deposits.
• Coordinate with AR, billing, and client teams for issue resolution.
• Provide training and support to new hires and existing team members.
• Prepare and share daily/weekly/monthly reports with management and clients.
• Ensure compliance with HIPAA and client-specific guidelines.
• Drive team motivation, engagement, and continuous performance improvement.

Senior Associate – RCM - R1 RCM Global Pvt Ltd. - Hyderabad

(2019-10 - 2025-10)

Associate – RCM - Advantum Health Pvt Ltd. - Hyderabad

(2018-03 - 2019-10)

Associate – Medical Billing - AGS Health Pvt Ltd. - Chennai

(2013-05 - 2015-02)

B.Com (A/F) - Accounts and Finance - Dr.MGR Janaki College (2010 - 2013) Chennai

H.S.C - Kesari Higher Secondary School (2010 - 2010) Chennai

S.S.L.C - Kesari Higher Secondary School (2008 - 2008) Chennai