Reshma Banu

A result oriented professional with overall 7+ years of experience. Excellent exposure to Customer handline, Windows operating system support, returns and management, Reports and Dashboards / tracking tools and client co-ordination. Well organized and flexible with a sense of diplomatic approach.

Skills in managing teams to work in sync with the corporate set parameters & motivating them for achieving business and individual goals. Possesses communication & organizational skills with demonstrated abilities in team management & client relationship management.

Customer Relationship officer - TITAN CORPORATE OFFICE

(2019-06)

• Handling online leads & converting them into sale
• Looking into the functional area of Titan Eye Plus
• Providing seamless experience to customers over the phone to increase sales value
• Converting online leads in to a successful store visit
• Handling escalation calls

Specialist - Flipkart internet PVT LTD

(2014-09 - 2017-12)

• Manage large amounts of incoming calls
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Relationship Executive - Bharath Matrimony

(2011-09 - 2014-08)

• Generate sales leads
• Meet personal/customer service team sales targets and call handling quotas
• Generating sales leads that develop into new customers
• Meeting sales target every month
• Handling team of 15members as and when required

Customer Service Associate - Sparsh BPO

(2008-05 - 2009-05)

• Worked as CSR for CITI FINANCE Clients (Banking & Loan Domain For Collection Department)
• Interaction with Clients
• Maintenance of Databases, Client Sourcing Files, MIS, Attendance reports
• Handling escalation calls

S.S.L.C - Quwathul Islam Girls English high school Bangalore

P.U.C - BNES PU College Bangalore

BCA - Bachelors Of Computer Application