Reshma Baru
Group Leader / Monitoring EMS Executive
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About
To secure a challenging and rewarding position in an organization offering personal development opportunities and professional growth based on performance. To be a student throughout the life perfecting and mastering the profession through continuous learning and enhancing the potential. Giving the highest level of commitment towards my responsibilities.
Experience
Group Leader / Monitoring EMS Executive - Financial Software & Systems PVT.LTD
(2015-12)
Working as a Group Leader handling back office monitoring issues with team to ensure timely and quality resolution of issues with respect to monitoring and operational activities.
- Satisfying clients to give them appropriate services
- Analyzing the requirement of customer
- Making daily UP time reports
- Making daily 24 hours reports
- Maintaining ATM in running process
- Logging the call in Help Desk System
- Co-ordination with vendor to close the call
- Escalation to banks / vendors
- Handling FLM & SLM escalations
- Handling 24 hours down calls
- Handling bank escalations
- Managing team as a group leader
Monitoring EMS Executive - DIEBOLD SYSTEMS PRIVATE LTD
(2012-12 - 2015-11)
Worked as monitoring EMS executive handling back office monitoring issues with team to ensure timely and quality resolution of issues with respect to monitoring and operational activities.
- Satisfying clients to give them appropriate service
- Analyzing the requirement of custodian
- Maintain ATM in running process
- Logging the call in Help Desk System
- Co-ordination with vendor to close the call
- Escalation to banks / vendors
Customer Service Associate - Serco BPO limited - Thane-Mumbai
Dealing with customers for solving their queries, listening to customer concerns and providing better service, understanding customer needs and generating solutions.
- Dealing with customer for solving their queries
- Listening to customer concern and providing better service
- Understanding the customer needs and generating their needs
Education
H.S.C - Mumbai University
S.S.C - Mumbai University
