Reshma Baru

To secure a challenging and rewarding position in an organization offering personal development opportunities and professional growth based on performance. To be a student throughout the life perfecting and mastering the profession through continuous learning and enhancing the potential. Giving the highest level of commitment towards my responsibilities.

Group Leader / Monitoring EMS Executive - Financial Software & Systems PVT.LTD

(2015-12)

Working as a Group Leader handling back office monitoring issues with team to ensure timely and quality resolution of issues with respect to monitoring and operational activities.

• Satisfying clients to give them appropriate services
• Analyzing the requirement of customer
• Making daily UP time reports
• Making daily 24 hours reports
• Maintaining ATM in running process
• Logging the call in Help Desk System
• Co-ordination with vendor to close the call
• Escalation to banks / vendors
• Handling FLM & SLM escalations
• Handling 24 hours down calls
• Handling bank escalations
• Managing team as a group leader

Monitoring EMS Executive - DIEBOLD SYSTEMS PRIVATE LTD

(2012-12 - 2015-11)

Worked as monitoring EMS executive handling back office monitoring issues with team to ensure timely and quality resolution of issues with respect to monitoring and operational activities.

• Satisfying clients to give them appropriate service
• Analyzing the requirement of custodian
• Maintain ATM in running process
• Logging the call in Help Desk System
• Co-ordination with vendor to close the call
• Escalation to banks / vendors

Customer Service Associate - Serco BPO limited - Thane-Mumbai

Dealing with customers for solving their queries, listening to customer concerns and providing better service, understanding customer needs and generating solutions.

• Dealing with customer for solving their queries
• Listening to customer concern and providing better service
• Understanding the customer needs and generating their needs

H.S.C - Mumbai University

S.S.C - Mumbai University