Reshma Bhagat

Experienced Senior UI/UX Manager with 6+ years in designing and developing user-centered web and mobile applications. Skilled in leading design teams, creating intuitive interfaces, and delivering high-quality projects. Expertise in UI/UX design, website and application development, and PHP programming. Strong collaborator with a keen eye for detail and a passion for enhancing user experiences.

Senior UI/UX Designer at L&T Finance (2022-02 – 2024-11)

Collaborated with cross-functional teams to understand user requirements and business objectives to design effective user interfaces for diverse lending products.

• Led end-to-end User Research and Workflow Simplification for diverse lending products to improve the digital borrowing experience
• Optimized the UI/UX for Personal Loan, Two-Wheeler Loan, Farm Loan, Rural Business Finance (Micro Loan), Tractor Loan, and Loan Against Property
• Implemented form optimizations and clearer progress indicators that significantly reduced application drop-off rates
• Conducted A/B testing on landing pages to improve engagement and refine visual hierarchy for stronger conversion performance
• Redesigned the loan application and payment process, reducing friction points to increase successful loan originations

UI/UX Designer at LumiQ.ai (2021-08 – 2022-01)

Analyzed existing applications to evaluate UX effectiveness and collaborated with Product Designers to solve design problems based on product specifications.

• Designed the interface for a modular, portable AI engine used by field agents to automate text extraction and business processes, significantly reducing turnaround time (TAT)
• Streamlined the onboarding workflow by creating real-time feedback loops; allowed agents to identify document discrepancies on-site, eliminating 'to-and-fro' between customers and operators
• Focused on elevating the customer experience by reducing manual human effort and preventing friction during the document verification stage
• Developed business dashboards and graphic elements to visualize AI-driven data and process automation metrics

UI/UX Designer at CMOTS Internet Technology (2019-03 – 2021-06)

Interpreted client requirements to design navigation systems, interactive components, and aesthetic layouts for complex financial web platforms.

• Designed comprehensive user journeys for Arihant Capital, ABM, and Trust MF, focusing on Equity landing pages, Mutual Fund dashboards, and registration flows
• Developed UI for high-utility calculators (SIP, EMI, Pension, and Brokerage) for major brands like Bajaj Finserv and CMOTS NPS
• Built intuitive HR Portals and Banking Team dashboards for Union MF to streamline internal meeting scheduling and follow-ups
• Redesigned digital touchpoints for Suryoday Bank and LICHFL, including secure account opening forms and real-time product details
• Created high-fidelity mockups and troubleshooting solutions for mobile responsiveness across varied device types

Software Developer at WeCraft Solutions LLP (2017-03 – 2018-03)

Developed and maintained robust web applications using PHP, the CodeIgniter framework, and the XAMPP platform.

• Engineered a full-featured Inventory Management System to automate inventory tracking, ordering, and reporting, significantly improving overall business efficiency
• Focused on backend logic and database architecture to ensure accurate real-time data management
• Developed a scalable e-commerce website with integrated payment gateways, directly enhancing the client's digital sales capabilities
• Optimized both front-end and back-end functionalities to ensure a high-performance, seamless user experience
• Designed and implemented responsive, dynamic websites using HTML5, CSS3, and Bootstrap to deliver intuitive interfaces

Bachelor of Science in Information Technology – Mumbai University (2016-04)

Higher Secondary Certificate (HSC) in Science – Mumbai University (2013-03)

Secondary School Certificate (SSC) – Maharashtra State Board (2011-03)