Reshma Joshi

To work in a competitive and challenging environment fully utilizes my technical, interpersonal, and coordination skills. I aim to contribute to the growth of a progressive organization while building a rewarding long-term career.

Team Leader (Service Coordinator) - payroll - Siemens Technology & Services Pvt. Ltd. - Mumbai

(2023-08)

• Handling customer complaints, service requests, and order bookings in SAP CS and Logistics modules.
• Coordinating with clients for service issues and updates.
• Assigning service calls to engineers and monitoring closure timelines.
• Managing spare parts logistics and follow-ups.
• Preparing job closure reports and service summaries.
• Doing ARC/ PO Billing follow up.
• Handling Escalation and solving team queries on timely basis

Team Leader (Service Coordinator) - Esskay Pvt. Ltd. (Siemens Ltd. – Airoli Site) - Airoli

(2011-05 - 2023-08)

• Logging customer complaints and service orders in SAP.
• Client communication and service coordination.
• Dispatching service calls to engineers and tracking closure.
• Managing spare parts logistics and inventory movement.
• Preparing job closure reports and AMC coordination.
• Handling stock procurement reports and communication with HO-BA.
• Working extensively on SAP CS & Logistics applications.

Helpdesk Executive (Desktop Support Coordinator) - EMBEE Software Pvt. Ltd. (Wipro Infotech – Axis Bank Project)

(2008-05 - 2010-10)

• Receiving and logging hardware & software-related calls.
• Assigning calls to field engineers and tracking resolution.
• Preparing daily, weekly & monthly MIS reports.
• Following escalation procedures as per ITIL framework.
• Vendor coordination and follow-ups.
• Maintaining IT asset inventory & updating records.
• Handling customer escalations efficiently.

Technical Coordinator – IT Helpdesk - Mphasis Software – InKnowTech Pvt. Ltd.

(2007-03 - 2008-04)

• Single Point of Contact (SPOC) for all IT-related support requirements.
• First-level support for desktops, laptops, peripherals, servers, and office automation tools.
• Logging and assigning calls, tracking them till closure.
• Vendor follow-up and escalation management.
• Maintaining asset inventory and generating required IT reports.

Office Assistant (Part-time) - Ikon Molders Pvt. Ltd. (ISO 9001)

Part-time – 1 Year

• Handling Purchase & Sales entries in Visual Trio XP.
• Preparing invoices & excise challans.
• Monthly stock reports & petty cash handling.
• Salary preparation for staff.

B.Com - Mumbai University

H.S.C - Mumbai Board

S.S.C - Mumbai Board