Reshma Manohare

11+ years of experience across Order Management, Logistics, Vendor Management, Inventory Coordination, and Customer Operations. Brings 7 years of Order Management and 4+ years of Procurement experience across healthcare industries. Experienced in managing end-to-end operational workflows covering procurement, purchase orders, supplier coordination, material availability, logistics, shipment execution, inventory replenishment, invoice processing, and payment support.

Strong cross-functional experience partnering with Production, Warehouse, Finance, Logistics, Suppliers, and Customers. Hands-on experience with Microsoft Dynamics 365, process improvement, issue resolution, operational reporting, and stakeholder management.

Seeking Senior Supply

Chain / Supply Chain Manager / Procurement Manager opportunities to leverage expertise in supply chain execution, procurement operations, supplier management, order fulfilment, and continuous improvement.

PROCUREMENT EXECUTIVE - Turtle Shell Technologies Pvt. Ltd. - Bengaluru

(2022-04)

• Manage end-to-end Source-to-Pay and procurement operations, including vendor onboarding, item creation, purchase orders, subcontracting orders, receipts, invoice processing, and payment coordination.
• Partner with Production and internal stakeholders to translate material requirements into timely procurement and supply execution, supporting uninterrupted material availability.
• Manage procurement transactions through Microsoft Dynamics 365, ensuring transaction accuracy, documentation completeness, and process compliance.
• Coordinate with domestic and international suppliers, logistics partners, transporters, warehouse, production, and finance teams to ensure timely material availability and delivery.
• Monitor open purchase orders, supplier commitments, shipment status, delivery schedules, and exceptions; proactively follow up on delays and critical requirements.
• Manage supplier relationships and coordinate resolution of delivery, invoice, shipment, commercial, and procurement issues.
• Review procurement invoices against purchase orders, receipts, freight, duty charges, and supplier agreements; investigate and resolve discrepancies before payment processing.
• Maintain vendor ledgers, payment trackers, outstanding balances, and procurement documentation in coordination with Finance and Accounting.
• Coordinate inbound logistics and transportation from supplier locations to warehouse facilities and monitor shipment movement through delivery.
• Support inventory availability and replenishment requirements by coordinating with Production, Suppliers, Logistics, and Warehouse teams.
• Maintain import, supplier, procurement, shipment, and payment documentation supporting compliance and audit readiness.
• Identify process gaps across procurement, supplier coordination, logistics, and invoice processing and support continuous process improvement.

CUSTOMER & LOGISTICS EXECUTIVE – ORDER MANAGEMENT - Intermedics Healthcare LLP - Mumbai

(2015-07 - 2022-04)

• Managed end-to-end Order Management, from customer order receipt and validation through order processing, fulfilment, dispatch, delivery tracking, and issue resolution.
• Coordinated with Sales, Customers, Warehouse, Logistics, and internal Operations teams to ensure timely order fulfilment and on-time delivery.
• Managed customer onboarding, sales order creation, delivery challans, sales invoices, and E-way bills using Microsoft Dynamics 365.
• Monitored customer orders, inventory availability, shipment schedules, and delivery status to identify fulfilment risks and initiate corrective actions.
• Coordinated with courier agencies, transporters, and logistics providers for shipment planning, dispatch execution, tracking, and delivery management.
• Proactively followed up on delayed shipments, delivery exceptions, and logistics constraints to minimize impact on customer commitments.
• Managed customer communication throughout the order lifecycle, including order confirmations, dispatch updates, tracking information, and delivery status.
• Resolved issues related to order processing, product availability, inventory shortages, shipment delays, and delivery exceptions through cross-functional coordination.
• Monitored inventory levels and coordinated replenishment activities for out-of-stock products and satellite office requirements.
• Prepared monthly sales and operational reports by item and region to support management reporting and business analysis.
• Maintained accurate customer, order, inventory, shipment, invoicing, and delivery records in Microsoft Dynamics 365.
• Trained new employees on ERP systems, Order Management processes, logistics workflows, and customer handling procedures.

MBA - Operations Management - NMIMS University (2021 - 2023)

Bachelor of Commerce - University of Mumbai (2012 - 2014)