Reshma P

A dedicated and organized professional with over 8 years of experience across Customer Relations, Human Resources, and Administrative Billing. Proven ability to handle high-volume customer interactions, manage HR administrative tasks, and ensure operational efficiency in retail and healthcare sectors. Seeking a challenging role to leverage my interpersonal skills and professional experience.

Customer Relations Executive (CRE) - Family Wedding Centre

(2024-01)

• Managed customer inquiries and provided premium service to ensure a high-quality shopping experience.
• Handled customer feedback and resolved issues to maintain brand loyalty and satisfaction.

HR Executive - Beauty Silks

(2021-01 - 2024-12)

• Oversaw employee records and assisted in the recruitment and onboarding process.
• Managed staff coordination and addressed internal grievances efficiently.

HR Assistant - Seemas Wedding Centre

(2020-01 - 2021-12)

• Provided administrative support to the HR department and maintained attendance records.
• Assisted in payroll processing and documented employee performance.

Billing Staff - Walts Hospital

(2018-01 - 2020-12)

• Managed outpatient and inpatient billing procedures with high accuracy.
• Handled insurance documentation and coordinated with medical staff for billing clearance.

Diploma - Computer Applications (DCA) - IIT College, Calicut University (2015)

Plus Two - Higher Secondary - National Institute of Open Schooling (NIOS) (2012)

SSLC - Board of Public Examination, Kerala (2010)