Reshma Ravindran
Motivated and customer-focused professional with experience in customer service and a strong foundation in aviation and airport management
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About
Motivated and customer-focused professional with experience in customer service and a strong foundation in aviation and airport management. Skilled in communication, customer handling, teamwork, and service operations. Adaptable, quick learner, and eager to contribute to a growth-oriented organization in aviation, customer service, or related roles.
Experience
Ticketing executive - Speed and wings air services pvt Ltd.
- Assisting travellers with enquiries
- Maintaining sales target
- Dealing cash transaction
- Handling customer complaints effectively
Customer Service Executive - Reliance Retail Ltd
(2023-01 - 2024-12)
- Assisted customers with inquiries and service-related issues
- Maintained positive customer relationships
- Supported daily store operations and service processes
- Worked collaboratively with team members to achieve service goals
Education
Diploma in Airport Management - Airport Management (2024-01 - 2025-12)
BBA - HR Management - Calicut University – Thunchathezhuthachan College, Kollengode (2020-01 - 2023-12)
Higher Secondary Education - MNKM HSS, Chittilamcherry (2018-01 - 2020-12)
