Reshma Vs

Detail-oriented and performance-driven professional with 4 years of experience in mortgage loan processing and customer service operations. Proven ability to review, verify, and process loan documentation with high accuracy while meeting strict SLA and TAT requirements. Strong multitasking skills with adaptability to dynamic work environments and global shifts.

Associate – Mortgage Loan Process - Moder Archwell India Pvt. Ltd. - Bengaluru

(2022-04)

• Review and validate loan documents in accordance with process guidelines.
• Prepare and verify loan packages against system data, ensuring accuracy and completeness.
• Identify discrepancies and perform corrections to maintain data integrity.
• Handle end-to-end loan processing including documentation, verification, and closure.
• Maintain productivity and quality benchmarks consistently.
• Work in rotational shifts including weekends and overnight to support global operations.
• Ensure compliance with SLAs and TATs while delivering high-quality output.
• Demonstrate strong time management and organizational skills.

Relationship Partner - HDFC Bank - Bengaluru

(2021-06 - 2021-12)

• Managed customer relationships and addressed banking service queries.
• Assisted customers with financial products and services.
• Maintained customer satisfaction through effective communication.

Bachelor of Commerce - Commerce - JMJ Institution