Senior Technical Program Manager at Infinity Learn (2025-10 – Present)
Leadership position overseeing program and portfolio management with focus on PMO strategy, team development, and operational efficiency.
- Establishing metrics and KPIs to measure program and portfolio performance
- Overseeing the full product lifecycle across product lines from initiation, execution to closure
- Defining and implementing PMO strategy, frameworks, and best practices
- Leading a team of program/project managers and driving a high-performance culture
- Providing transparent and timely reporting on portfolio status, risks, and impacts to the leadership team
- Driving automation and process improvement initiatives to increase operational efficiency
- Creating career paths and training plans for the PMO team to foster growth and retention
- Hiring, mentoring, and coaching the PMO staff
- Acting as an escalation point to resolve conflicts and remove blockers
- Evaluating, implementing, and optimizing tools for project tracking (e.g., Jira, Monday, Asana, Smartsheet etc)
Senior PMO Associate 2 (PMO Lead) at PwC SDC (2019-02 – 2024-10)
Managed end-to-end project management for automation, insurance, and BMC software projects with focus on planning, governance, risk management, and vendor management.
- Managing E2E project management for automation, Insurance and BMC software projects which includes Ideation, Project Planning, Reporting, Governance, Risk Management, Vendor Management and Completion
- Assisting on global compliance management and scope management to the clients and worked on the sprints in agile delivery projects
- Helped in creating the centralized PMO pathway for the different workstream for the business purposes and worked on insurance policy administration, claims management, underwriting, billing, cash management, payments flow and regulatory compliance
- Engaging with key stakeholders, product owners and client SME's on developing the backbone sync up on user stories, epics and defects
- Weekly Status Meeting on Adoption tracking - Weekly meeting with OM and Champions to track the saving hours against the target and address if there are any risks and challenges
- Worked with the project managers in updating the plan vs actuals, financial dashboards, ROI, forecasts, invoicing
- Experience in working with insurers, TPAs and worked on digital transformation initiatives
- Monitoring all project tasks and ensure compliance to all timeframe and resolve all issues according to required project plan and administer everyday activities and assist to resolve all issues within organization
- Analyzing all teamwork performance and ensuring achievement of all objectives within required deadlines and monitor all system functionality
- Evaluating all project plan status to identify and resolve all issues and manage all integrated applications for organization
- Administering efficient working of project lifecycle within required management services
- Recruiting teams and determining training needs of employees to enhance their operational efficiency leading to increased productivity
- Identifying improvement areas and implementing adequate measures to maximize customer satisfaction level
- Managing service operations for rendering quality and providing first line customer support
- Setting out quality standards for various operational areas, ensuring a high-quality customer experience, while adhering to the SLAs and work processes
Senior PMO Lead at Tech Mahindra (2015-04 – 2018-12)
Delivered projects on time and within budget, monitored progress, and ensured quality and timeliness of deliverables.
- Deliver project on time and within budget as per the contract and agreed scope with high quality
- Monitored project progress & outstanding issues and ensured the quality & timeliness of the deliverables
Senior Research Associate at Convergys (2012-10 – 2014-12)
Prepared business information reports using authenticated sources and researched and analyzed accurate information for key business elements.
- Preparation of Business Information Report (BIR's) using various authenticated sources such as SEC, SOS, company website and Press releases of the companies
- Researching and analyzing the accurate information to update the key elements such as business summary, history, special events, government & operations data, D&B viability rating, payment history and payment trends, financial statements on a timely manner
Process Associate at Fidelity (2011-07 – 2012-07)
Examined customer orders and interacted with clients to implement new ideas for process development using various applications.
- Examining the orders by the customers using Netroonline tool and interacting with the clients to implement new ideas to develop the process with the help of applications such as NPC (Next-ace Production Centre), NGS (Net Global Service), Data Tree and Title Point
- Processing the refinancing, resale and refining the long orders to retain the customers while attracting new orders
Process Associate at Xchanging (2010-03 – 2011-06)
Resolved critical issues in day-to-day business transactions and processed insurance claims and technical matters.
- Resolved critical issues in the day-to-day business transactions
- Facultative Claims processing, & Marine Technical Processing (Premiums)
