Revathi

Salesforce Developer with 4 years of hands-on experience building, customizing, integrating, testing, and supporting enterprise Salesforce applications across Manufacturing, Banking, Nonprofit, Government, and IT Services. Strong development expertise in Apex, Lightning Web Components (LWC), SOQL/SOSL, Visualforce, Aura, Flows, Triggers, Salesforce APIs, security/sharing, Experience Cloud, and ServiceMax. Proven ability to convert business requirements into scalable Salesforce solutions, collaborate with clients and cross-functional teams, lead developers, troubleshoot production issues, and deliver deployments using VS Code/SFDX, Git, Change Sets, Azure, and Gearset.

Salesforce-certified across Platform Development, Administration, Service Cloud, and AI.

CX Cloud Developer - CRMIT Solutions - Bangalore

(2022-01)

• Spearheaded development of a Warranty Portal that reduced warranty-related support tickets by 35%, improving the support experience.
• Led a team of 5 developers in implementing Salesforce features and delivering project requirements.
• Developed and enhanced Salesforce applications using LWC, Apex, Flows, Visualforce, Custom Metadata, and Custom Settings.
• Participated in client requirement discussions, solution design, technical implementation, testing, documentation, and production support.
• Performed code reviews and unit testing while following Salesforce development best practices.
• Gained exposure to Service Cloud Voice, Nonprofit Cloud, Agentforce AI, and nCino.

Salesforce Developer - Manufacturing Company – Australia - Australia

• Engaged in client calls, requirement analysis, and solution discussions for Salesforce enhancements.
• Built LWC and Experience/Community pages for product purchase journeys and dealer assignment based on locality.
• Developed Apex Classes, Batch Apex, Triggers, SOQL queries, and unit tests to implement business functionality.
• Developed Classic and Lightning email templates using Visualforce; created test classes for REST API calls.
• Performed deployments using VS Code/SFDX, Workbench, and Change Sets; maintained documentation and testing.

Salesforce Developer - Aavishkaar – Hiring & Recruitment Solution

• Implemented a 3-level Approval Process and developed Apex Classes, Triggers, unit tests, and SOQL-based functionality.
• Built integration to auto-populate resume links from Google Drive and developed Flows for hiring emails and warning messages.
• Customized standard New, Edit, and View actions using custom objects, LWC, and Aura components.
• Configured Page Layouts, Sharing Rules, OWD, Custom Objects, Fields, and Record Types.
• Handled Salesforce deployments using VS Code/SFDX and Change Sets.

Salesforce Developer - Contractor Facility Management

• Developed LWC functionality for contractor lifecycle tracking and configured Experience Cloud sites/pages using Experience Builder.
• Built enhancements using LWC, Apex, Visualforce, Custom Metadata, and Custom Settings; created custom list-view actions.
• Developed Apex Classes, Batch Apex, Triggers, Visualforce pages, SOQL queries, and unit tests.
• Built Screen Flows for contractor onboarding and reports for contractor license information.
• Supported data migration using Data Loader and deployments using Azure and Gearset; configured Conga Composer for PDF generation.
• Created documentation for MFA enablement and deployment checklists.

Nonprofit Salesforce Support - Charity Organization

• Supported daily Salesforce administration for a nonprofit providing therapy and donation services.
• Resolved user access, therapy-session cancellation, appointment rescheduling, and service scheduling requests.
• Streamlined recurring administrative tasks using Salesforce Flows and Validation Rules.

ServiceMax Support - ServiceMax / Field Service

• Provided ongoing support and troubleshooting for service appointments, work orders, and inventory management.
• Resolved ServiceMax Go mobile issues including notepad synchronization and offline data access.
• Handled incidents involving chiller creation, Dispatcher Access errors, and technician tracking discrepancies.
• Documented recurring issues and resolutions to improve incident response and knowledge transfer.

Bachelor of Engineering - Computer Science - Sapthagiri College of Engineering (2018-08 - 2022-07)