Revathi Rehu

Thorough knowledge in Hospital Administration and Healthcare Quality System managements like ISO 9001, NABH and NABL. Good knowledge on root cause analysis and implementing Corrective and Preventive Actions.

Internal Quality

Control of Clinical Labs. Thorough knowledge in setting Internal Limits for Clinical Lab using CV% and LJ Chart. Knowledge in developing and conducting survey questionnaires, analyzing survey reports, and conducting work efficiency studies.

Senior Executive (NABH quality) - BW Lions Eye Hospital Bangalore - Bangalore

(2019-04 - 2022-08)

• Ensuring good quality non-clinical services like infection prevention, security, diet etc.
• Ensuring clean surroundings, OPD Areas, Wards, Labour Room, OT and Patient amenities and outsourced services
• Periodical assessment of hospitals on quality check list and arrive at a score for the facility.
• Identification of gaps, develop action plan under the guidance of in-charge of the hospital and monitor compliance.
• Ensuring that the hospital meets all regulatory compliances such as BMW, Eye Bank/Storage license, etc.
• Keep a record of non-functional equipment's and time line for its repair along with AMC for all equipment's.
• To institute and effective grievance redressal system both for employees and the patients
• Supervising daily OPD operations
• Prepare work schedules
• Monitor administrative staff's performance
• Answer queries from doctors, nurses and healthcare staff
• Resolve potential issues with patients

Quality Assurance Officer - National Health Mission (NHM), Kannur - Kannur

(2013-06 - 2015-08)

• Coordinating NABH (National Accreditation Board for Hospitals & Health Care Providers) activities in government hospitals across Kannur district.
• Coordinating KASH (Kerala Accreditation Standards for Hospitals) at government hospitals across Kannur district.
• Arranging the district level training program for quality assurance.
• Coordinating and assisting the implementation of Standards and National Guidelines in Public Health Facilities.
• Assisting the development & redrafting of documents.
• Assisting in standardizing the lab program.
• Monitoring of Quality Assurance program across various government hospitals in Kannur district.

Jr. Executive – Quality & Standards - Amrita Institute of Medical Sciences - Kochi

(2010-04 - 2013-06)

• Responsible for total quality maintenance in hospital.
• Customer complaint handling
• Conduction of surveys and its analysis.
• Lab quality control.
• Work efficiency studies.
• Implementing & setting quality standards in various departments in the hospital
• Was a part of Internal Quality and Audit team in clinical labs at the hospital

Masters in Hospital Administration (MHA) - Hospital Administration - Amrita Vishwavidhyapeetham University (2010)

Bachelor of Science (BSc) - Microbiology - Amrita Vishwavidhyapeetham University (2008)