Client Specialist - Fiducia Score Private Limited - Chennai
(2025-07 - 2026-04)
- Handling end-to-end Background Verification (BGV) processes for multiple clients.
- Coordinating with vendors for Address, Education, and Employment verifications.
- Sending insufficiency emails and following up with candidates for pending documents.
- Tracking TAT and maintaining daily status reports in Excel.
- Updating case status and reports in the client portal.
- Communicating with clients regarding case status, delays, and closures.
- Ensuring timely closure of verification cases as per SLA.
Team Leader - Dadu verification Technologies Pvt Ltd - Bangalore
(2022-12 - 2025-04)
Streamlined background verification (BGV) operations through advanced verification configurations, ensuring accurate and efficient employee screening while reducing manual errors and improving workplace security.
- Conducted comprehensive background checks including employment, education, criminal, and compliance verifications to support safe hiring practices.
- Managed all quality-related activities including process control reviews, root cause analysis, corrective actions, and continuous improvement initiatives.
- Tracked quality performance metrics and implemented quality improvement plans to enhance operational efficiency and service standards.
- Defined and developed quality criteria and outgoing quality plans while coordinating effectively with production teams and clients to ensure compliance and service excellence.
Senior Consultant - Better Place Safety Solutions Pvt Ltd - Bangalore
(2022-08 - 2022-11)
- Managed advanced background verification (BGV) processes including employment, education, PCC, NOC, drug screening, and multiple compliance checks.
- Conducted comprehensive profile verification using in-house repositories covering courts and legal case databases.
- Coordinated employee onboarding through one-click BGV initiation and integrated verification workflows with existing systems using APIs.
- Generated consolidated verification reports in Excel and PDF formats with automated status updates and email reporting.
- Worked on configurable access management solutions including role-based access control and vendor management.
Consultant - KPMG - Bangalore
(2021-11 - 2022-06)
- Conducted verification of employee and vendor credentials as per client requirements.
- Delivered high-quality client services while ensuring adherence to verification processes and compliance standards.
- Monitored project progress, managed risks, and maintained regular communication with supervisors regarding outcomes and timelines.
- Demonstrated strong analytical and problem-solving skills while working under stringent deadlines and client expectations.
- Stayed updated on advisory services capabilities, industry knowledge, and verification methodologies.
- Collaborated effectively within teams while maintaining professional ethics, integrity, and organizational values.
Senior Quality Executive - Verifacts Services Private Limited - Bangalore
(2018-10 - 2021-10)
- Managed all quality-related activities including process control plans, root cause analysis, corrective actions, and continuous improvement initiatives.
- Tracked quality performance metrics and implemented quality improvement plans.
- Defined and developed quality criteria, outgoing quality plans, and coordinated with production and clients.
- Participated in qualification activities and established qualification requirements and processes.
- Monitored operational processes affecting quality and ensured reliability and consistency of outputs.
- Maintained quality reports, statistical reviews, and related documentation.
Operation Analyst - First Advantage Private Ltd - Bangalore, Karnataka
(2015-04 - 2016-08)
- Effectively handled client escalations and maintained over 90% client satisfaction levels.
- Ensured continuous interaction with clients to understand requirements and improve service levels.
- Appreciated by clients for effective account management and service delivery.
- Worked directly with applicants to help substantiate claims and resolve verification issues.
- Managed the end-to-end background verification process.
- Coordinated with internal teams for education, employment, and other verification checks.
