Revathy Mohan

Experienced Professional with 7 years of total experience across business analysis, CRM implementation, customer service, and process operations. Possess 3 years of hands-on experience in business requirement gathering (BRD, FSD, User Stories), Agile methodology, stakeholder coordination, and data reporting. Exposure to retail operations, logistics and supply chain support and sales analysis.

Strong analytical, communication, and problem-solving skills with a proven ability to optimize workflows and improve operational efficiency.

Junior Business Analyst - BICS GLOBAL

(2023-09 - 2025-01)

• Successfully contributed in project across diverse sectors, including Healthcare, Medical Devices, and E-commerce
• Collaborated with clients to gather and document project requirements, creating key project deliverables such as BRDs, Use Case Specifications, and FSDs.
• Facilitated Scrum meetings to track project progress and address blockers
• Delivered engaging client presentations and demonstrations to showcase project milestones.

Junior Sales Analyst - BICS GLOBAL

(2022-04 - 2023-09)

• Analyzed sales data and customer feedback to improve sales strategies and identify growth opportunities.
• Worked with sales teams to create forecasts and find growth opportunities.
• Produced detailed reports and presentations for senior management
• Tracked project status through Prospective, Requirements, Estimation, In-Estimation Meeting, and Won/Loss stages.

Process Associate - IOPEX TECHNOLOGY

(2015-03 - 2017-02)

• Managed non-voice recruitment for US & Canada clients.
• Categorized and validated job seeker details based on qualifications.
• Posted job vacancies as per client requirements.

Customer Service executive - Retailer Help Desk - RELIANCE BPO

(2010-04 - 2012-06)

• Handled retailer helpline for Reliance Telecommunication, resolving queries and issues.
• Provided promotional updates and shared offer details with customers.
• Coordinated with backend teams and retailers to ensure issue resolution.

Process Associate - SPARCH BPO SERVICES

(2009-02 - 2010-08)

• Handled inbound calls for Citibank credit cards and banking services.
• Provided accurate and courteous customer service, ensuring issue resolution.
• Maintained high productivity and call quality, achieving set targets.

Bachelor of Computer Applications - Computer Applications - Tamil Nadu University

Diploma in Computer Engineering - Computer Engineering - Murugappa Polytechnic College, Chennai