Customer Service (CRM /Email & Chat Support) - Ergode Pvt LTD
(2026-01)
- Delivered customer support through email ensuring quick resolution of issues
- Utilized CRM systems to track, manage, and update customer interactions
- Improved response time and customer satisfaction through effective communication
- Managed multiple customer conversations simultaneously with high accuracy
Passenger Revenue Accounting - Accelya Solutions
(2023-07 - 2025-06)
- Performing proration for own and interline documents
- Worked on Loss or gain reissue documents (LGR)
- Coupon tick correction
- Quality checks done for proration documents
Fare Audit - WNS Global Services
(2019-02 - 2023-07)
- Analysis of different ADM's and ACM's issued by airline for incorrectly reported documents (Commission/Fare/Ticket amount/Penalty Charges if specified/Refunds/Exchanges)
- Knowledge on Refunds & reissue, credit notes and Follow ups on ADM
- Quality checks done for ADM's
Fare Filing - Tata Consultancy Services
(2016-03 - 2018-12)
- Experience in Fare Filing& rule Construction by ATPCO (Airline Tariff Publishing Company) for Lufthansa Airways and A++ Carriers
- Interpreting and implementing Business Cases with quality assurance standards
- Analyzing and implementing the solution on the issues received by users or clients through tickets & mail
- Handling the shift and trained new joiners, equipping them with the necessary skills and knowledge to excel in their roles
- Making sure that works are allocated properly as per the deadline to the agents
- Perform QC on work done by Team Members and provide feedback to improve their efficiencies
Fare Filing - Sutherland Global Services
(2013-02 - 2016-03)
- Loading Airline fares in ATPCO system (Published /Private/Corporate/Interline/YQ & checking them on various CRS
- Providing support to the clients for Rule & Fares amendments, Fare quotes etc
- Keeping track of Production/ Quality Checks / Reports
- Worked with multiple Airlines
- CRS Knowledge Amadeus / Sabre
- Filing Private (Cat 15, Cat 25 and Cat 35) instructions through ATPCO
Domestic Air Booking - Rashmin Travels
(2012-08 - 2013-01)
- Reservation done for International and Domestic
- Made the booking and issue the ticket for passenger and solve the queries on call
- CRS Knowledge Abacus
