Reyaj Sultana

To be associated with a progressive organization where I can utilize my professional experience, strong work ethics, and practical knowledge to contribute effectively towards organizational growth, while continuously upgrading my skills and adapting to new challenges.

Senior Executive – Customer Support Inbound - Marketsof1 Analytical Marketing Services Pvt Ltd. - Little Mount, Saidapet, Chennai, Tamil Nadu

(2021-04 - 2026-06)

• Handled customer queries through phone, email, and WhatsApp support
• Assisted clients with profile creation, updates, and matchmaking services
• Guided customers on membership plans and service features
• Resolved customer issues and ensured high satisfaction
• Maintained and updated customer records in the system
• Followed up with clients to improve engagement and conversions

Customer Service Executive (Counter Staff – Retail Branch) - Muthoot Fincorp Ltd - Chetpet Branch, Chennai, Tamilnadu

(2011-06 - 2020-08)

• Handled direct customer interaction at branch counter for loan processing and services
• Resolved customer queries and ensured smooth service experience
• Promoted and cross-sold financial products
• Managed cash transactions and maintained accurate records

Data Analyst - Wordworks Apex (ITES) India Pvt. Ltd. - Jubilee Hills, Hyderabad, Andhra Pradesh

(2008-01 - 2010-12)

• Processed and digitized data from newspapers and journals
• Ensured accuracy using application software

Computer Instructor - Paparao Public School - Ongole, Prakasham Dist, Andhra Pradesh

(2006-01 - 2008-12)

• Taught computer basics and conducted training sessions

Computer Instructor - Shalom Public School - Pathanamthitta, Kerala

(2004-01 - 2006-12)

• Taught computer basics and conducted training sessions

Computer Instructor - Computer Literacy Mission of India - Kottayam, Kerala

(2001-01 - 2004-12)

• Trained students in software applications and computer usage

Master of Computer Application - Computer Application - TBAK College for Women, Kilakarai (2000-12)

B.Sc - Maths - Muslim Arts College, Kanyakumari (1997-12)

Pre Degree - BCM College for Women, Kottayam (1994-12)

X th (SSLC) - Board of Secondary Education (Kerala State) (1992-12)