Reynold R

Dynamic insurance professional with extensive experience at Acko General Insurance, specializing in claims processing and data analysis. Proven track record in enhancing policy offerings and improving client satisfaction through effective risk assessment and team collaboration. Adept at implementing process improvements and managing resources to achieve operational excellence.

Experienced Senior

Associate with analytical and flexible approach to solving problems. Decisive leader driven to optimize processes and streamline operations for team efficiency.

SR ASSOCIATE-2 - Acko General Insurance - BANGALORE

(2024-01)

• Analyzed customer data to enhance policy offerings and improve client satisfaction.
• Collaborated with cross-functional teams to streamline claims processing and service delivery.
• Developed training materials for onboarding new associates in insurance procedures.
• Implemented process improvements to increase efficiency in policy administration tasks.
• Coordinated with underwriters to assess risk and determine appropriate coverage options.
• Managed team resources, including assigning tasks, monitoring progress, and ensuring deadlines were met.
• Resolved customer inquiries in a timely manner while adhering to service level agreements.
• Maintained positive working relationship with fellow staff and management.
• Coordinated project timelines and deliverables with cross-functional teams.

SR ASSOCIATE - WNS GLOBAL SOLUTIONS - BANGALORE

(2022-08 - 2023-10)

• Coordinated project timelines and deliverables with cross-functional teams.
• Resolved customer inquiries in a timely manner while adhering to service level agreements.
• Collaborated with claims department and industry anti-fraud organization to resolve claims.
• Document claims file by accurately capturing and updating claims data/information related to personal or commercial property claims.
• Follow up on potentially fraudulent claims initiated by claims representatives.
• Handling various systems to investigate the property claim review all the engineers report invoice's and process the claim on timely manner.
• Expert in reserving, validating and evaluating the cost of claims.
• Expert in negotiating the settlement of the claims within authority limit.
• Draft the reports to clients reporting loss in evaluating near or beyond policy limit.
• Review new files to determine the current status of property damage aspect and to develop plan of action.
• Manage the scope of works and costs for the work by dealing with approved vendors, loss adjusters, Panel solicitors, Policy underwriters and CRM.
• Making outbound calls to loss adjuster or vendors to get the timely update on the claim.
• Managing DA scheme claims and co insurance claims.

Senior Associate - Claim Analyst - WNS Global Services Pvt. Ltd

(2022-07)

Bachelor of Commerce - Commerce - Indian Virtual University (2015-05 - 2018-05)