Rheea

Admission Counselor and Customer Relationship Professional

Talent

DelhiMember since September 25, 2026

Strong verbal and written communicationConsultative discussion and active listeningConflict resolution and escalation handlingNegotiation and persuasion skillsStrategic thinking and decision-makingCustomer-centric approachCRM and database managementTime management and multitasking abilities

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Strong verbal and written communicationConsultative discussion and active listeningConflict resolution and escalation handlingNegotiation and persuasion skillsStrategic thinking and decision-making

About

Dedicated and result-oriented Admission Counselor and Customer Relationship Professional with experience in EdTech, learner support, sales, and customer engagement. Skilled in admissions counseling, CRM handling, lead conversion, relationship management, and student support. Strong ability to guide students toward suitable academic and career opportunities while ensuring excellent customer satisfaction and engagement.

Experience

Admission Counselor at Aakash Educational Services Limited (2025-07 – 2026-08)

Counseled students and parents regarding academic programs, courses, eligibility, fee structures, and admission procedures
Handled student inquiries through calls, walk-ins, and other communication channels while providing accurate and timely information
Assessed students' academic requirements and career goals to recommend suitable courses and learning programs
Managed the complete admission process, including lead follow-ups, counseling, documentation, enrollment, and fee-related coordination
Maintained regular follow-ups with prospective students and parents to convert inquiries into successful admissions
Built positive relationships with students and parents through effective communication and personalized counseling
Coordinated with academic and administrative teams to ensure a smooth admission and onboarding experience
Maintained and updated student and lead records while tracking follow-ups and admission status
Worked towards achieving admission and enrollment targets while maintaining a high standard of customer service

Sr. BDA at The Skillians (EdTech) (2024-08 – 2025-05)

Generated business opportunities through lead generation, networking, and cold calling.
Understood student and parent requirements and recommended suitable programs.
Conducted consultation sessions and product demonstrations.
Supervised and supported teachers, counselors, and coordinators.
Built strong relationships with students and parents to improve engagement and admissions.

Learner Support & Program Coordination at Wiingy EdTech (2024-06 – 2024-12)

Acted as the primary point of contact for learners and ensured smooth onboarding.
Coordinated with tutors for scheduling and quality program delivery.
Resolved learner queries via calls, chat, and email.
Monitored student engagement and improved learning outcomes.
Collaborated with sales, operations, and academics teams for seamless execution.
Supported retention and upsell opportunities through relationship management.

SDS Offroad Support Executive at Amazon (2023-03 – 2024-10)

Handled customer queries and concerns through live chat support.
Assisted customers with order tracking, refunds, returns, cancellations, and replacements.
Provided accurate product and service information to customers.
Resolved customer complaints while maintaining high customer satisfaction.
Maintained detailed records of customer interactions and transactions.
Escalated complex issues to the appropriate department when necessary.
Managed multiple chat conversations while ensuring quick resolution and quality support.