Rheea

Dedicated and result-oriented Admission Counselor and Customer Relationship Professional with experience in EdTech, learner support, sales, and customer engagement. Skilled in admissions counseling, CRM handling, lead conversion, relationship management, and student support. Strong ability to guide students toward suitable academic and career opportunities while ensuring excellent customer satisfaction and engagement.

Admission Counselor at Aakash Educational Services Limited (2025-07 – 2026-08)

• Counseled students and parents regarding academic programs, courses, eligibility, fee structures, and admission procedures
• Handled student inquiries through calls, walk-ins, and other communication channels while providing accurate and timely information
• Assessed students' academic requirements and career goals to recommend suitable courses and learning programs
• Managed the complete admission process, including lead follow-ups, counseling, documentation, enrollment, and fee-related coordination
• Maintained regular follow-ups with prospective students and parents to convert inquiries into successful admissions
• Built positive relationships with students and parents through effective communication and personalized counseling
• Coordinated with academic and administrative teams to ensure a smooth admission and onboarding experience
• Maintained and updated student and lead records while tracking follow-ups and admission status
• Worked towards achieving admission and enrollment targets while maintaining a high standard of customer service

Sr. BDA at The Skillians (EdTech) (2024-08 – 2025-05)

• Generated business opportunities through lead generation, networking, and cold calling.
• Understood student and parent requirements and recommended suitable programs.
• Conducted consultation sessions and product demonstrations.
• Supervised and supported teachers, counselors, and coordinators.
• Built strong relationships with students and parents to improve engagement and admissions.

Learner Support & Program Coordination at Wiingy EdTech (2024-06 – 2024-12)

• Acted as the primary point of contact for learners and ensured smooth onboarding.
• Coordinated with tutors for scheduling and quality program delivery.
• Resolved learner queries via calls, chat, and email.
• Monitored student engagement and improved learning outcomes.
• Collaborated with sales, operations, and academics teams for seamless execution.
• Supported retention and upsell opportunities through relationship management.

SDS Offroad Support Executive at Amazon (2023-03 – 2024-10)

• Handled customer queries and concerns through live chat support.
• Assisted customers with order tracking, refunds, returns, cancellations, and replacements.
• Provided accurate product and service information to customers.
• Resolved customer complaints while maintaining high customer satisfaction.
• Maintained detailed records of customer interactions and transactions.
• Escalated complex issues to the appropriate department when necessary.
• Managed multiple chat conversations while ensuring quick resolution and quality support.

Bachelor of Arts in Psychology (Hons.) – Indira Gandhi National Open University (2020 – 2023)

12th Standard in PCM – WBCHSE Board (2017)

10th Standard – WBCSE Board (2015)