Ria Dudeja

Detail-oriented Business Analyst with experience in US Healthcare RCM, requirement gathering, manual testing, UAT, defect tracking, and process documentation. Skilled in analyzing workflows, preparing user stories, test cases, and business documents, while collaborating with cross-functional teams to improve operational efficiency and system performance. Strong analytical, communication, and problem-solving abilities with a focus on delivering quality-driven solutions.

Business Analyst - Capline Services

(2024-07)

• Gathered and analyzed business requirements for US Healthcare RCM processes.
• Prepared SRS documents, user stories, workflows, and test scenarios.
• Conducted Functional, Regression, and UAT testing.
• Managed defect tracking and reporting using JIRA.
• Worked on insurance claims, denial analysis, payment posting, and patient statement workflows.
• Coordinated with cross-functional teams for issue resolution and process improvements.
• Created reports and dashboards for operational analysis.
• Received Silver Badge Award for performance and contribution.

Business Analyst Intern - Tech2Globe Web Solutions LLP

(2024-02 - 2024-07)

• Assisted in requirement gathering and client communication.
• Performed manual testing and prepared QA reports.
• Created wireframes and documentation for web-based applications.
• Worked with Agile teams on project coordination and testing activities.

MCA - GGSIPU (2022 - 2024)

BCA - GGSIPU (2019 - 2022)

12th - CBSE (2019 - 2019)

10th - CBSE (2017 - 2017)