Ria Kapil

Fraud Analyst supporting a leading banking institution (Latitude Financial Services) at Genpact, specializing in high-risk account investigation, transaction monitoring, and behavioral pattern analysis. Experienced in identifying suspicious activity, mitigating risk exposure, executing root cause analysis, and strengthening preventive controls in partnership with cross-functional teams. Adept at audit-ready documentation and compliance support in fast-paced, high-volume environments.

MBA in IT & Business Analytics.

Fraud Prevention Specialist (Latitude Financial Services) - Genpact - Gurgaon, India

(2024-03)

• Investigate and monitor high-risk accounts to identify potential fraudulent activity and mitigate exposure; document rationale and outcomes.
• Analyze transaction trends and customer behavioral data to detect emerging fraud patterns and anomalies; flag and escalate per policy.
• Collaborate with risk, operations, and compliance to refine fraud detection frameworks and strengthen preventive measures.
• Perform detailed RCA on fraud incidents, pinpointing control gaps and recommending process improvements to minimize recurrence.
• Prepare clear, audit-ready documentation and summaries to support compliance reviews and internal/external audits.
• Investigated transaction activity to detect potential fraud.
• Improved detection consistency by standardizing investigation notes and evidence checklists, supporting faster reviews and cleaner audits.
• Supported preventive enhancements by sharing pattern insights (e.g., velocity, device/location mismatches) with control owners.
• Improved TAT by 15%, reviewed 60–80 applications/day, reduced escalations by 10%.

Junior Data Analyst - Witzeal Technologies Pvt. Ltd. - Gurgaon, India

(2022-07 - 2024-02)

• Conducted requirement assessments and delivered data-driven recommendations to improve operational efficiency and trust/safety outcomes.
• Utilized fraud detection platforms and reporting tools to review user data, identify potential risks, and ensure data integrity.
• Collaborated with cross-functional teams to translate analytical insights into strategic business actions.
• Performed market and trend analyses to support product/process optimization.
• Prepared concise dashboards and reports for leadership decision-making.

MBA - IT & Business Analytics - University of Engineering And Technology Roorkee (2021-09 - 2023-06)

BBA - General - Sirifort Institute of Management Studies (2018-09 - 2021-06)