Richa Kumari

Results-driven professional with experience in customer engagement and credit card sales, along with hands-on exposure to data analysis. Seeking a role in Sales, Business Operations, or Data Analytics where I can leverage customer insights and data-driven decision-making to improve business performance and customer experience.

Customer Operations Expert (Axis Bank – Credit Card Sales Process) at Teleperformance (TP) (2026-06 – Present)

• Handled inbound/outbound customer interactions for Axis Bank credit card sales and onboarding
• Assisted customers in selecting suitable credit card products, contributing to sales conversions
• Analyzed customer responses and behavior to identify patterns and improve conversion strategies
• Utilized customer data to enhance response time and operational efficiency
• Maintained accurate customer records with strong data validation and documentation practices
• Collaborated with internal teams to improve customer experience and sales processes

Bachelor of Science in B.Sc – MDDM College