Richa Priya MBA, CSM

Governance, Risk, and Compliance professional with 14+ years of overall experience in business process excellence, operational compliance, and service delivery, including 5 years of specialized expertise in internal auditing and governance. Skilled in ISO 9001:2015 audits, CMMI maturity assessments, procurement compliance, and risk-based audit frameworks. Proven ability to design governance models, manage enterprise risks, and drive continuous improvement through RCA/CAPA, stakeholder engagement, and compliance reporting.

Adept at aligning organizational processes with regulatory standards and industry best practices. Certified ISO 9001:2015 Internal Auditor (Bureau Veritas), with strong credentials in Agile and Scrum governance.

Consultant (Group Manager) at WNS GLOBAL SERVICES PVT LTD (2025-07 – Present)

Lead a team of 6 auditors delivering ISO 9001 and CMMI risk-based audits, strengthening enterprise governance and compliance.

• Lead a team of 6 auditors delivering ISO 9001 and CMMI risk-based audits, strengthening enterprise governance and compliance.
• Designed custom audit frameworks mapped to ISO clauses, severity levels, and risk categories.
• Drive RCA/CAPA implementation, improving audit closure discipline and compliance maturity.
• Executed contract governance, transformation initiatives, and enterprise assessment drives — including contract management, fit-gap analysis, system assessments, change governance, stakeholder engagement, and risk reporting — ensuring compliance, and operational effectiveness.

Lead Analyst (Deputy Manager) at WNS GLOBAL SERVICES PVT LTD (2021-02 – 2025-06)

Executed ISO 9001:2015 and CMMI audits across F&A and Procurement functions.

• Executed ISO 9001:2015 and CMMI audits across F&A and Procurement functions.
• Architected risk-based audit programs aligned to enterprise risks, enhancing compliance coverage.
• Mentored auditors and process owners, enabling multi-standard audit alignment.
• Reduced audit turnaround time through standardized checklists and evidence templates.
• Improved compliance maturity through structured CAPA governance and closure discipline.

Senior Analyst (Asst. Manager) at WNS GLOBAL SERVICES PVT LTD (2020-01 – 2021-01)

Managed change governance and compliance oversight for contractual amendments and financial controls.

• Managed change governance and compliance oversight for contractual amendments and financial controls.
• Delivered risk assessments and RCA insights through structured reporting.
• Ensured audit readiness and documentation traceability across change lifecycles.

Lead Associate at WNS GLOBAL SERVICES PVT LTD (2014-09 – 2019-12)

Oversaw daily operations, workload allocation, and compliance with TAT, quality, and productivity benchmarks.

• Oversaw daily operations, workload allocation, and compliance with TAT, quality, and productivity benchmarks.
• Coordinated client communication and process issue resolution.
• Led onboarding, training, and performance management initiatives.

Sr. Associate at CAPITA PVT. LTD (2011-08 – 2014-09)

Processed insurance claims and settlements with high accuracy, ensured timely system updates, and supported client account upgrades.

• Processed insurance claims and settlements with high accuracy, ensured timely system updates, and supported client account upgrades.
• Generated performance reports and conducted quality audits to identify gaps, improve adherence, and strengthen operational controls.
• Delivered targeted training to improve audit practices and operational compliance.
• Trained and supported new team members, maintaining culture of collaboration.

PGDBA in Operations Management – SVKM's Narsee Monjee College of Commerce & Economics (2023-04 – 2023-04)

B.Com in Business Administration & Accounting – Pt. Ravishankar Shukla University (2008-08 – 2008-08)