Sr. Corporate Trainer - Efficiently Productivity Partner
(2021-10 - 2026-01)
- Bottom-Performer Correction: designed training for the lowest-performing 20% of the workforce. Used DISC/OCEAN profiling to identify individual behavioural blocks and retrained them on core KPIs.
- Onboarding Design: Built the training manual and pilot program for Recruitment and Executive Assistant roles. This became the standard template for new hire onboarding.
- New Manager's Training: designed and implemented the pilot program for catalog department's new managers.
- Succession Planning: designed the succession planning framework with the department head for lead generation team.
- Documentation: training calendar, training score dashboard, IDPs, sales force update, pré-post training surveys.
- Knowledge Base: worked cross functional with the SAAS product team and assisted them to convert raw technical data into a searchable Knowledge Base for new customers.
- AI integration: used free AI resources extensively to enhance communication training. Integrated Chat GPT and co-pilot in interactive training to enhance interview skills.
L&D Consultant-contract - Rominus Pizza India
(2019-10 - 2021-10)
- Site Training: Conducted frontline customer service and management training across regional outlets.
- Reporting: Tracked training hours and performance scores; delivered monthly impact data to senior management.
Asst. Manager – L&D - Jaipur Rugs Pvt. Ltd.
(2019-08 - 2019-10)
- Workforce Integration: Organised site visits and workshops to align rural production teams with corporate new hires for cultural attunement.
Asst. Professor - Poornima University
(2017-07 - 2019-06)
- Placement Training: Taught soft skills and interview preparation to final-year students (500+ student batches).
- Faculty Training: Managed the orientation and development schedule for new faculty members.
Corporate Trainer - NIPE–Genpact
(2014-05 - 2017-06)
- Learning & Development: Delivered behavioural training modules to mid-level employees and identified high-potential candidates for leadership tracks. Conducted NHOs and NMOs.
SME – Master Dispute Analyst - American Express
(2006-02 - 2011-05)
- Process Training: Supervised the transition of new hire batches from the classroom to live financial dispute processing.
- Accuracy Management: Monitored error rates and provided individual feedback loops to ensure 100% process compliance.
