Richard Abraham

Results-driven Risk & AML Specialist with over 11 years of progressive experience executing fraud prevention, transaction monitoring, and compliance excellence across top-tier banking institutions and agile fintech ecosystems. Expert in mitigating transaction risks across digital payment channels, including UPI, POS, Payment Gateways, and Net Banking. Proven track record of designing multi-layered risk screening rules, managing high-volume portfolios, and ensuring strict adherence to regulatory frameworks like OFAC and UKHMT.

Adept at leveraging advanced analytical tools to prevent financial losses, optimize operational workflows, and protect institutional integrity.

Assistant Manager, Merchant Risk & Settlement at mSwipe (2024-11 – Present)

• Designed and implemented multi-layered transaction screening rules and risk processes for new products to identify and mitigate suspicious activity proactively.
• Spearheaded the daily monitoring and resolution of ~30 high-risk cases across POS, UPI, and Payment Gateway/Bharat QR networks, significantly minimizing turnaround times for held transactions.
• Investigated and neutralized fraudulent and non-business merchant transactions; controlled international card exposure and executed ICA blocking on compromised POS terminals to safeguard revenue.
• Evaluated merchant performance data to segment portfolios based on risk indices and profitability, aligning cross-functional operations with overarching risk strategy.
• Managed transaction oversight and fraud analytics utilizing specialized infrastructure including ODOO FRMS, CheckMOB, and ERP platforms.

Senior Analyst at Yes Bank (2023-06 – 2024-10)

• Successfully managed and audited a high-volume caseload of 150–200 transaction alerts daily, accurately distinguishing genuine patterns from anomalies under tight timelines.
• Investigated debit card, Retail Net Banking (RNB), and merchant transactions via Clari5, developing data-driven rules and logic to catch emerging fraud trends in real time.
• Administered critical account blocking/unblocking protocols across Retail Net Banking (Yes Genie) and the UPI Transaction Processing Hub to preserve account integrity.
• Conducted meticulous audits of account credits and debits to isolate transactional discrepancies, driving swift first-contact resolutions for high-value disputes.
• Led team scheduling and operational staffing to balance workloads effectively and maintain high processing efficiency against daily volume spikes.

Senior Executive / Analyst (AML) at Teleperformance (2022-02 – 2023-06)

• Monitored global transaction flows for strict AML compliance, aligning organizational risk assessments with OFAC, UKHMT, and local regulatory standards.
• Executed end-to-end investigative workflows for suspicious activities; performed Sanctions/PEP screening, adverse media reviews, and complex fraud investigations.
• Headed Enhanced Due Diligence (EDD) lifecycles for designated high-risk clients, escalating critical cases and concluding reviews well within strict client SLAs.
• Handled dedicated portfolio monitoring workflows involving 8–10 comprehensive transaction-monitoring cases daily for a major UK financial services client.

Senior Executive Officer at IDFC First Bank (2021-03 – 2022-02)

• Analyzed emerging risk vectors and fraud trends, acting as the final institutional control checkpoint to systematically block exposures and prevent financial leaks.
• Leveraged an advanced banking tech stack including Falcon (FICO) for financial/non-monetary flow monitoring, VRM for Visa risk mitigation, PRIME for credit card fraud tagging, and DCMS.
• Managed time-sensitive account freezing/unfreezing requests and resolved branch queries within agreed SLAs; maintained strategic liaisons with merchant banks to facilitate prompt payment recoveries.

Executive at IndusInd Bank (2019-03 – 2021-01)

• Supervised Fraud Tele-Calling Unit operations and personally managed high-priority escalations for Wealth and Privy banking segments.
• Enforced strict transaction controls and systematically reported real-time fraud incidents to major networks including MasterCard, Visa, and AmEx.

Executive at Kotak Mahindra Bank (2018-02 – 2019-03)

• Monitored real-time transaction streams to proactively freeze compromised accounts, handling inbound high-value fraud escalations and routing service requests via SIEBEL.

Executive at IndusInd Bank (2014-07 – 2018-02)

• Analyzed Visa/MasterCard/AmEx compromised card notifications; executed swift card replacements and dispute workflows to minimize systematic exposure.

Bachelor of Commerce in B.Com – Mumbai University (2020)