Richárd Schmidt

Lead the ServiceNow integrations domain, managing a team of 5 developers Responsible for the architecture, governance, and lifecycle of 30+ active integrations across the platform Act as primary interface between business stakeholders and technical teams, translating requirements into scalable integration solutions

Solution Architect (ServiceNow Integrations) at ALDI SÜD (2025-09 – Present)

• Lead the ServiceNow integrations domain, managing a team of 5 developers
• Responsible for the architecture, governance, and lifecycle of 30+ active integrations across the platform
• Act as primary interface between business stakeholders and technical teams, translating requirements into scalable integration solutions
• Define and enforce integration standards, including API design, authentication strategies, and payload structures
• Design scalable, reusable integration patterns to support rapid onboarding of new internal systems
• Oversee delivery of new integrations and ensure alignment with architectural principles and platform strategy
• Improve reliability through standardized error handling, retry mechanisms, and monitoring approaches

DevOps & Platform Architecture (Solo Project) at Beijer Byggmaterial AB (2024-03 – Present)

Sole owner of ServiceNow platform development and DevOps operations for Sweden's leading building materials merchant. Designed and implemented ServiceNow as the master data system within a Source-to-Pay context, integrating with three internal enterprise systems via REST-based architectures. Architected bi-directional data synchronization patterns to ensure consistency, integrity, and governance across procurement, inventory, and operational processes.

• Built and maintained five custom ServiceNow applications, including stockroom and inventory request management integrated with external systems
• Designed a reusable generic request framework to standardize intake, processing, and fulfillment logic across Source-to-Pay and related operational use cases

ServiceNow Platform Architect (DevOps & Governance) at Samhall AB (2024-04 – Present)

• Act as ServiceNow platform architect, owning overall technical direction and platform governance
• Lead and coordinate a team of 3 developers, ensuring alignment with architectural standards and delivery priorities
• Responsible for platform stability, scalability, and lifecycle management across CSM and portal solutions
• Serve as primary technical contact for stakeholders, translating business needs into structured platform solutions
• Oversee enhancements, integrations, and continuous improvement of the platform

Integration Architecture & ServiceNow Solutions (Solo Project) at OBOS (2025-08 – Present)

Designed and implemented multiple enterprise integrations to extend ServiceNow capabilities across internal and external systems.

• Delivered a full end-to-end procurement integration with Atea, enabling employees to order IT equipment directly from ServiceNow with synchronized external product catalog and orderable items
• Designed orchestration logic for multi-item requests and order consolidation
• Implemented full order lifecycle tracking from request to delivery
• Built Talkdesk ↔ ServiceNow integration, enabling ITSM and CSM agents to handle calls in Talkdesk with real-time synchronization into ServiceNow workspaces
• Designed and implemented consent synchronization integration, aligning ServiceNow analytics consent decisions with external systems

Data Anonymization Implementation (Solo Project) at SEK – Svensk Exportkredit (2025-11 – 2025-12)

Designed and implemented data anonymization solutions in ServiceNow subproduction environments (e.g. test and development instances).

• Developed anonymization logic for personally identifiable and business-critical data, balancing data protection with usability for testing
• Implemented reusable and configurable approaches to support repeatable anonymization processes across environments

DevOps & Integrations (Solo Project) at ALDI SÜD (2024-02 – 2025-09)

Sole owner of a greenfield DevOps and integration initiative, designing and implementing end-to-end integrations between ServiceNow, GitLab, and multiple Jira Cloud instances.

• Architected and delivered bi-directional integrations (ServiceNow ↔ Jira) using webhooks, REST APIs, and custom routing logic
• Designed and implemented GitLab ↔ ServiceNow integration to support DevOps workflows, including event-driven updates and process automation

Portal (Solo Project) at Intrum (2025-02 – 2025-04)

• Delivered a customized Employee Center implementation, replacing legacy Service Portal
• Ensured alignment with enterprise UX and maintainability standards

DevOps & Portal (Solo Project) at Novavax (2024-05 – 2025-08)

Sole owner of ServiceNow platform development and DevOps operations.

• Led the migration from Service Portal to a fully customized Employee Center, redesigning user experience and frontend architecture
• Designed and implemented multiple integrations with external customer systems, enabling automated data exchange and process orchestration

Software Asset Management Integrations at If Insurance (2024-03 – 2024-07)

Designed and implemented Software Asset Management (SAM) integrations to consolidate software usage data from multiple internal systems into ServiceNow.

• Enabled improved license tracking and compliance visibility through automated synchronization of usage data
• Built data ingestion pipelines using REST-based integrations, handling normalization and mapping of heterogeneous source data

Portal (Solo Project) at Samhall AB (2024-01 – 2024-03)

• Designed and implemented a modern Employee Center portal
• Structured service offerings and catalog presentation for non-technical end users

Customer Service Management at Confidential Client (2023-07 – 2024-01)

• Led Salesforce → ServiceNow CSM migration, redesigning case management processes
• Implemented Predictive Intelligence for automated case classification
• Configured Advanced Work Assignment (AWA) for optimized agent routing
• Developed custom CSM Portal and Configurable Workspace

Customer Service Management & Portal at Brenntag (2023-05 – 2023-07)

• CSM Portal development

Hardware Asset Management at Mercedes-Benz AG / Daimler Trucks AG (2022-12 – 2023-05)

• Designed and implemented end-to-end asset lifecycle processes (procurement, stockroom, disposal)
• Built automated inventory and stockroom management logic

Service Catalog at Mercedes-Benz AG / Daimler Trucks AG (2022-05 – 2022-12)

• Designed and implemented complex catalog solutions with advanced fulfillment logic
• Built custom REST API endpoints to expose catalog functionality externally
• Implemented dynamic workflows supporting multi-step approvals and conditional logic

Fullstack Web Developer at Freelance (2021-01 – 2022-02)

• Designed and developed custom webshops and websites
• Delivered fullstack solutions (frontend, backend, integrations)

BSc in Computer Software Engineering – Eötvös Loránd University (ELTE)