Richard Viswanand

Learning operations analyst with extensive experience specializing in training coordination and stakeholder engagement. Proficient in LMS administration and process optimization, enhancing learner experiences and driving workforce development initiatives. Focused on compliance and safety, delivering impactful training solutions that effectively bridge skill gaps.

Learning Operations Analyst - Accenture - Google

(2025-09)

• Directed case routing and escalation, enhancing response times for query resolution.
• Managed request handling using Hallpass tool, ensuring timely processing and improved user satisfaction.
• Supported end-user queries to improve overall learner care experience.
• Resolved registration issues related to enrollment logistics and cancellations, facilitating smoother learner experiences.
• Collaborated across LMS platforms and tools for effective digital learning solutions.
• Provided policy guidance through Pops Connect to support operational expertise.
• Coordinated with vendors to enhance cross-functional collaboration.

Process Specialist - AGCO Global Client - Infosys BPM

(2024-09 - 2025-09)

• Identified skill gaps and training solutions.
• Administered SAP SuccessFactors LMS.
• Coordinated training schedules to optimize resource allocation and participant engagement.
• Performed training audits to ensure compliance and effectiveness of training programs.
• Developed competency frameworks to enhance employee development initiatives.

HR Training Coordinator - Robert Bosch

(2023-01 - 2024-05)

• Managed comprehensive training programs for 700+ employees, enhancing workforce skills.
• Led site inductions, integrating safety protocols to ensure compliance and employee awareness.
• Coordinated exit clearance procedures for departing employees, facilitating smooth transitions and knowledge transfer.

Online Math Trainer - Focus Edumatics

(2020-01 - 2022-04)

• Tutored students 40+ hours weekly in diverse subjects, enhancing understanding and academic performance.
• Developed engaging training materials for diverse learning styles.
• Facilitated workshops to enhance educators' instructional techniques.
• Assessed participant progress and provided constructive feedback.

Master of Business Administration - Bharathidasan University (2025-01)

B.Com - Corporate Secretaryship - Hindusthan College of Arts and Science (2020-01)