Ricky Sethi

Senior PMO and program-operations professional with 15 years of IT services experience at Tata Consultancy Services (TCS), progressing to Associate Consultant. Experienced in PMO governance, project coordination, contract management, billing and invoicing, revenue planning and tracking, management reporting, stakeholder coordination and issue resolution. Supported multiple client engagements and approximately 25 projects, partnering with Project Management, Finance, Sales and corporate teams to drive timely billing, revenue visibility, governance and target achievement.

Client-facing and offshore/onsite experience, including an onsite assignment in Chicago, US.

PMO — British Council Account at Tata Consultancy Services (TCS) (2025-02 – 2025-08)

• Managed PMO activities covering contracts, WONs, project billing and customer invoicing.
• Coordinated with project stakeholders to support timely billing and invoicing.

Career Break — Childcare at Tata Consultancy Services (TCS) (2023-11 – 2025-01)

Planned career break for childcare.

PMO Lead — NSS / BSNL 4G Rollout Program at Tata Consultancy Services (TCS) (2023-02 – 2023-10)

• Led PMO activities covering contract management, WON management, billing and customer invoicing.
• Participated in revenue planning meetings with Finance and coordinated with Program Management, project teams, Finance and other PMOs to support targets.
• Supported identification and resolution of billing and revenue-related issues.

Career Break — Maternity at Tata Consultancy Services (TCS) (2022-07 – 2023-01)

Maternity leave.

PMO — NGM (Airtel, BSNL, IBM & Other Projects) at Tata Consultancy Services (TCS) (2020-04 – 2022-06)

• Handled PMO activities across multiple projects and engagements.
• Worked with Sales to understand project pipeline and support projection of revenue and billing numbers.
• Coordinated with project stakeholders on PMO activities, billing and revenue tracking.

PMO — Government ISU at Tata Consultancy Services (TCS) (2018-04 – 2020-03)

• Handled PMO activities for approximately 25 projects in coordination with the BU Head.
• Prepared quarterly revenue projections and coordinated with project PMOs to complete billing/invoicing on time.
• Followed up on billing issues and coordinated resolution to support projected revenue targets.
• Worked with DEG, RMG and HR to support compliance across teams/projects.

Project Lead — Walgreens Account at Tata Consultancy Services (TCS) (2010-04 – 2018-03)

• Worked as Project Lead supporting coordination between clients and offshore teams.
• Supported on-time delivery through coordination with clients and offshore teams.
• Part of the onsite team in Chicago, US in 2015 for Promotional Merchandise Management.

ILP Training at Tata Consultancy Services (TCS) (2009-12 – 2010-03)

Completed initial TCS training.

B.Tech in Information Technology – Maharaja Surajmal Institute of Technology, IP University (2009)