Ridhima Arora

MBA (Hospital & Health Management) professional with a clinical background and experience in hospital operations and HIS transformation planning. Skilled in gap analysis, BRD development, Stakeholder Management, vendor evaluation, workflow optimization, and CXO-level strategic presentations, enabling data-driven decision-making across clinical and administrative functions.

Business Analyst-HIS and Digital Transformation at Sterling Hospitals (Present)

• Prepared and presented CXO-level strategic decks for HIS transformation project, conducting comprehensive gap analysis of existing workflows against digital objectives to enable executive decision-making and approvals.
• Led end-to-end business requirement gathering across departments, documenting detailed functional and non-functional requirements aligned with hospital workflows and NABH standards.
• Developed strong understanding of HIS architecture, module interdependencies, SDLC, scalability, customization feasibility, and integration requirements to support transformation planning.
• Managed structured vendor evaluation processes, including comparative analysis of four vendors, demo coordination, stakeholder facilitation, and development of evaluation scorecards based on BRD alignment and implementation feasibility.
• Created and maintained structured implementation documentation including gap matrices, vendor comparison frameworks, demo evaluation sheets, use cases, test scripts, Gantt Chart for project Implementation and detailed process specifications to ensure implementation readiness.

Medical Administration Intern at Fortis Multi-Specialty Hospital (May'25- July'25)

Project- From Plan to Discharge: An analysis of TPA and Non-TPA discharges- Conducted quantitative analysis of the percentage of discharges within TAT, contributing in improving TAT, Implemented Pre-Discharge Checklist.

• Collaborated with clinical and administrative teams to streamline discharge process and enhance patient flow efficiency.
• Gained hands-on experience on HIS and EMR: Streamlining Workflow, along with tracking and improving discharges.
• Collected Patient Experience Data through Patient Surveys and Follow-Up Calls, contributing to clinical outcome assessment.
• Monitored closely the Cross-Referrals and ICU data compliance.
• Visited various Departments for comprehensive understanding of their functioning and day-to-day operations.
• Received Letter of Recommendation from Fortis Multispecialty Hospital, Mohali.

Student Intern at National Dental College & Hospital (August'23- September '24)

• Managed Diagnosis, treatment planning and delivery of restorative and prosthetic procedures as per clinical standards.
• Promoted oral health awareness through outreach camps.

MBA in Hospital & Health Management – IIHMR University (2024– 2026)

Bachelor of Dental Surgery in Dentistry – National Dental College & Hospital (2019– 2024)