Rima Mukherjee

To be associated with an organization that gives me scope to expose my knowledge and skills. Intend to built a career with the opportunities that I get to showcase my skills and work in an environment with committed and dedicated people, which will help me to explore myself fully and realize my potential, and willing to work as key player in challenging & creative environment.

Front Desk Manager - G D Goenka Public School - Purnea, Bihar

(2018-01 - 2026-06)

• Ensured the Front Desk area was clean and presentable at all times.
• Mediated conflicts between employees and facilitated effective resolutions to disputes.
• Provided leadership, insight & mentoring to newly hired employees to supply knowledge of various programs.
• Assisted with training new staff members on front Desk procedures and policies.
• Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
• Resolved customer complaints in a timely manner.
• Screening and directing phone calls and handling correspondence between teachers and parents. To handle requests and queries received from the parents appropriately and transfer the same to the teachers.

Senior Associate - Wipro - Kolkata, west Bengal

(2016-05 - 2017-08)

• Followed policies and procedures to meet established performance requirements.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Provided outstanding service to new and long-standing customers by attending to concerns and developing solutions.

B.Tech - Electronics & Communication Engineering - REGENT EDUCATION & RESEARH FOUNDATION (2014-05)

AISSCE - Grade 12 - Kendriya Vidyalaya Adra (2010-03)

AISSE - Grade 10 - Kendriya Vidyalaya Adra (2008-03)